WYOSAFE is the only CWIS solution from any vendor that was delivered in scope, on schedule and within budget. This solution enables the state to manage care for their most vulnerable citizens. It puts the information they need at their finger-tips, taking what would have taken days or weeks down to the touch of a button.
Accenture Public Sector
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Browse by Asset
All 36 assets, grouped by portfolio group. Filter by the market an asset is used in, or by the material that exists for it.
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Accenture Case Insight Solution (ACIS)
1 asset0 assets1 asset1 asset1 asset0 assets1 asset1 asset0 assets0 assets0 assets0 assets0 assets0 assets0 assets0 assetsAccenture Human Services Suite
1 asset1 asset1 asset1 asset1 asset1 asset1 asset1 asset0 assets0 assets0 assets0 assets0 assets0 assets0 assets0 assetsAccenture Intelligent Mobility Platform
1 asset0 assets0 assets0 assets1 asset0 assets0 assets0 assets0 assets0 assets0 assets0 assets0 assets0 assets0 assets0 assetsAccenture Virtual Visits Solution (AVVS)
1 asset1 asset1 asset0 assets1 asset1 asset1 asset0 assets1 asset1 asset1 asset0 assets1 asset1 asset1 asset0 assetsAVENUES
1 asset1 asset1 asset1 asset1 asset1 asset1 asset1 asset0 assets0 assets0 assets0 assets0 assets0 assets0 assets0 assetsCitizen Experience Assets
8 assets7 assets5 assets4 assets8 assets7 assets5 assets4 assets3 assets2 assets1 asset1 asset2 assets2 assets2 assets1 assetJustice and Safety Suite
4 assets4 assets4 assets2 assets0 assets0 assets0 assets0 assets4 assets4 assets4 assets2 assets2 assets2 assets2 assets1 assetBorder Insights
2 assets1 asset1 asset1 asset1 asset0 assets0 assets0 assets1 asset0 assets0 assets0 assets2 assets1 asset1 asset1 assetBack Office Tech Assets
5 assets3 assets2 assets0 assets5 assets3 assets2 assets0 assets3 assets2 assets2 assets0 assets2 assets2 assets1 asset0 assetsDefense Assets
4 assets3 assets1 asset0 assets1 asset0 assets0 assets0 assets4 assets3 assets1 asset0 assets3 assets2 assets0 assets0 assetsAI for PS
4 assets2 assets1 asset0 assets3 assets1 asset1 asset0 assets3 assets2 assets1 asset0 assets2 assets1 asset1 asset0 assetsFoundation Assets
4 assets3 assets0 assets2 assets4 assets3 assets0 assets2 assets4 assets3 assets0 assets2 assets4 assets3 assets0 assets2 assetsFor more PS Foundation Assets, visit the Data Hub ↗
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Accenture Case Insight Solution (ACIS)
- Portfolio group
- Accenture Case Insight Solution (ACIS)
- Maturity
- Material
- Demo, Asset Roadmap, Asset URL
- Elevator
- The Accenture Case Insight Solution (ACIS) is an end-to-end replacement for decades old technology in state child welfare agencies.
- Technology stack
- Salesforce Platform, Modular APIs, Analytics, Cloud-native
- Active regions
- Americas (state agencies), adaptable globally
- Client references
- 1 recorded
- When this fits
- Owner
- Molly Tierney, Alexa A. Saplala, Ankur U. Omar, Dan Buie, Ryan O. Powell
Accenture Human Services Suite
- Portfolio group
- Accenture Human Services Suite
- Maturity
- Material
- Stage 0 Deck, Demo, Asset Roadmap, Asset URL
- Elevator
- The Accenture Human Services Suite (AHSS) provides coordinated service delivery by enabling citizens, providers, collaborating agencies and organizations to more easily interact across human services agencies.
- Technology stack
- Cloud-native, single-point platform
- Active regions
- Americas
- Client references
- 3 recorded
- When this fits
- Owner
- Erik Moore, Kristin Smith, Dana Morrison
Accenture Intelligent Mobility Platform
- Portfolio group
- Accenture Intelligent Mobility Platform
- Maturity
- Accenture + Client Use
- Material
- Elevator
- AIM is a cloud-native transportation intelligence platform that unifies fragmented agency data through a shared semantic layer and ontology — enabling teams to detect risks, coordinate responses, and act before the next incident occurs.
- Technology stack
- Cloud-native GenAI platform Microsoft Fabric Databricks IoT interactive mapping/digital twin tools
- Active regions
- Americas
- Client references
- 2 recorded
- When this fits
- Owner
- Jennifer Holmes, Tammy Chellis, Francisco Munilla, Daniel Sweeney
Accenture Virtual Visits Solution (AVVS)
- Portfolio group
- Accenture Virtual Visits Solution (AVVS)
- Maturity
- Material
- Stage 0 Deck, Demo, Asset URL
- Elevator
- AVVS is an AI and GenAI-powered platform that enhances citizen engagement and caseworker productivity.
- Technology stack
- Azure B2C Azure OpenAI (text-to-speech) Microsoft SQL Power Automate Office 365
- Active regions
- Americas (US), Asia Pacific (Greater China; India), EMEA (UKI)
- Client references
- When this fits
- Owner
- Rainer Binder, Ambika Nautiyal, Kiran Ghode
AVENUES
- Portfolio group
- AVENUES
- Maturity
- Material
- Stage 0 Deck, Demo, Asset Roadmap, Asset URL
- Elevator
- AVENUES is an award-winning learning method that uses immersive virtual reality and experiential learning to give users practice at the critical interpersonal skills needed for front line work in public service.
- Technology stack
- VR simulation platform
- Active regions
- Americas (multiple US states)
- Client references
- 2 recorded
- When this fits
- Owner
- Kevin J. Ellenwood, Molly Tierney, Travis Heath
311 Citizen Relationship Management Solution
- Portfolio group
- Citizen Experience Assets
- Maturity
- Material
- Stage 0 Deck, Demo
- Elevator
- 0 Multi-Language Phase 3 Enhancements & Improvements Ability to translate service alerts Ability to translate notifications tab on the profile page Ability to translate alerts and notifications in the selected portal language Ability to control the language option shown on the portal based on the Salesforce configuration
- Technology stack
- Salesforce Salesforce Marketing Cloud AI/conversational agents SMS push notifications
- Active regions
- Americas
- Client references
- 2 recorded
- When this fits
- Owner
- Kevin J. Ellenwood, Richard Eggleston, Gitanjali Maria, Harsha Dediya, Jonathan Light, Sofia Galligani, Valerio Vincenzo Coronella
Accenture Grants Management Solution (AGMS)
- Portfolio group
- Citizen Experience Assets
- Maturity
- Material
- Stage 0 Deck, Demo, Asset Roadmap
- Elevator
- As public service needs become increasingly complex and funding streams more competitive and regulated, it is important for organizations to modernize their grant management systems to ensure they can deliver timely, effective services.
- Technology stack
- Salesforce Grantmaking Salesforce security model
- Active regions
- Americas
- Client references
- 1 recorded
- When this fits
- Owner
- Kevin J. Ellenwood, Puneet Gulati, Elizabeth Augostini, Gitanjali Maria, Kendall Glynn, Sofia Galligani, Valerio Vincenzo Coronella
Accenture Reach Platform
- Portfolio group
- Citizen Experience Assets
- Maturity
- Material
- Stage 0 Deck, Demo, Asset Roadmap
- Elevator
- For us, "Good Enough" isn't good enough when it comes to our clients.
- Technology stack
- Microservices architecture AWS Marketplace Azure Marketplace NASPO ValuePoint MFA Accenture Data Collection Engine
- Active regions
- Americas
- Client references
- 4 recorded
- When this fits
- Owner
- Erik S. Moore, Kristin M. Smith, Darlene Hoyer, Gitanjali Maria, Johnathan Jones I, Peggy Burns, Shilpa Shailendra, Sofia Galligani
Amazon Connect Adapter (Microsoft)
- Portfolio group
- Citizen Experience Assets
- Maturity
- GTM Ready
- Material
- Elevator
- The Amazon Connect Accelerator brings together AWS's Amazon Connect with Dynamics 365 Customer Service and Omnichannel for Customer Service.
- Technology stack
- AWS-native CCaaS. Pay-per-use pricing. NOT in AWS European Sovereign Cloud (ESC).
- Active regions
- Americas (strong), UKI (emerging)
- Client references
- 2 recorded
- When this fits
- US public sector contact center modernization, or non-sovereign UK/EMEA deals where data residency is satisfied without ESC.
- Owner
- Jason Steele (EMEA AABG Lead), Gaurav Dalal, Goutam Das, Hemanth Ramesh, Minal Patankar, Prakshi Vig, Shanmugasundaram Su, Umesh Darbhe
Citizen Experience Excellence Index (CXXI) System
- Portfolio group
- Citizen Experience Assets
- Maturity
- Material
- Stage 0 Deck, Demo
- Elevator
- The Citizen Experience Excellence Index (CXXI) System is a holistic system to measure the Citizen Experience, based on a specific KPI framework designed for Public Services.
- Technology stack
- Qualtrics (Citizen Experience Measurement platform)
- Active regions
- Global
- Client references
- 2 recorded
- When this fits
- Owner
- Kevin J. Ellenwood, Elena Aliberti, Antonio Pagliaro, Gerard Mendoza, Reo Ralph Olivarez
Citizen Services 311
- Portfolio group
- Citizen Experience Assets
- Maturity
- Material
- Stage 0 Deck
- Elevator
- This is our first version of the asset. The AMBG team is collaborating with Avanade and Microsoft to evolve it to include Gen AI capabilities.
- Technology stack
- Microsoft Dynamics 365 CRM Azure cloud
- Active regions
- North America
- Client references
- 1 recorded
- When this fits
- Owner
- Kevin J. Ellenwood, Rocio Lopez, Sofia Galligani, Valerio Vincenzo Coronella
Licensing Information System Accelerator (LISA)
- Portfolio group
- Citizen Experience Assets
- Maturity
- Material
- Stage 0 Deck, Asset Roadmap
- Elevator
- The Licensing Information System Accelerator (LISA) is a modern, end-to-end solution built on Salesforce Public Sector Solutions (PSS) to transform licensing, permitting, inspections, and compliance operations for government agencies.
- Technology stack
- Salesforce Public Sector Solutions (PSS) Axsy (mobile inspection) eSignature integration
- Active regions
- North America, EMEA
- Client references
- 2 recorded
- When this fits
- Owner
- Kevin J. Ellenwood, Roger Bassam, Alexa A. Saplala, Eyal Darmon, Gitanjali Maria, Sofia Galligani, Valerio Vincenzo Coronella
Mobile Wallet and Verifier App
- Portfolio group
- Citizen Experience Assets
- Maturity
- Material
- Stage 0 Deck, Demo, Asset Roadmap
- Elevator
- 0 versions released in Q3 2025.Wallet Application: Wallet Holder’s journey in acquiring and sharing credentials with issuers and verifiers.
- Technology stack
- Universal Wallet Infrastructure Decentralized Identity platform Android (Google) & iOS MDOC format
- Active regions
- Americas; APAC
- Client references
- 3 recorded
- When this fits
- Owner
- Kevin J. Ellenwood, Colleen M. Connolly, David Meagher, Eoin Griffin, Gitanjali Maria, Marie Wallace, Sofia Galligani
Criminal Justice Visualization Tool (CJVT)
- Portfolio group
- Justice and Safety Suite
- Maturity
- Material
- Stage 0 Deck, Demo, Asset URL
- Elevator
- The CJVT brings together numerous different data-sets, providing aligned and consistent information and insights across geographic areas and enables increased transparency.
- Technology stack
- Power BI multi-source criminal justice data integration
- Active regions
- EMEA
- Client references
- 2 recorded
- When this fits
- Owner
- James W. Slessor, Lily Robinson, Raghavendra SC, Sreyas Subramaniam S
Digitally Enabled Justice
- Portfolio group
- Justice and Safety Suite
- Maturity
- Material
- Stage 0 Deck, Demo, Asset Roadmap, Asset URL
- Elevator
- Digitally Enabled Justice consists of a suite of tailored justice industry accelerators that support clients in reimagining and enhancing their operations with Microsoft technology - 1.
- Technology stack
- Microsoft Teams Azure Communication Services Azure Cognitive Services (facial recognition, object detection, voice-to-text) Dynamics 365 Power Platform Azure AI
- Active regions
- EMEA; APAC
- Client references
- 1 recorded
- When this fits
- Owner
- James W. Slessor, Lily Robinson, Sreyas Subramaniam S
Evidence Management Platform
- Portfolio group
- Justice and Safety Suite
- Maturity
- Material
- Stage 0 Deck, Demo
- Elevator
- In partnership with Microsoft, Accenture and Avanade have developed a secure, cloud-based Evidence Management Platform, which has already been delivered to a client in the international public safety and justice domain.
- Technology stack
- Microsoft Azure Microsoft Cognitive Services (facial detection, object identification, voice-to-text transcription) Cloud-based web applications (submission portal, eVault)
- Active regions
- EMEA; APAC
- Client references
- 1 recorded
- When this fits
- Owner
- James Slessor, Sreyas Subramaniam Sankaranarayanan, Rohan Tomar, Deepti Gudup
Public Safety Agency Transformation
- Portfolio group
- Justice and Safety Suite
- Maturity
- Material
- Stage 0 Deck, Demo, Asset Roadmap
- Elevator
- Public Safety Agency Transformation - Operational Impact Assessment tool (alias Capacity Planning Tool) is an advanced benefits analysis tool developed using Power BI, designed to facilitate data-driven decision-making within Public Safety organizations.
- Technology stack
- Power BI Data connectors
- Active regions
- EMEA
- Client references
- 1 recorded
- When this fits
- Owner
- James W. Slessor, Sreyas Subramaniam S, Rohan Tomar
Connected Virtual Ports
- Portfolio group
- Border Insights
- Maturity
- Material
- Stage 0 Deck, Demo, Asset Roadmap
- Elevator
- Connected Virtual Ports is a cloud-based dashboard for clients at marine container ports, including port terminal operators, port authorities and port owners.
- Technology stack
- Cloud (IoT) PLC and sensor data integration Terminal Operating Systems
- Active regions
- APAC
- Client references
- 1 recorded
- When this fits
- Owner
- Prasanna Ellanti, Daniel Melkin, Lisa Stock
Traveler Processing Index - Borders and Immigration Benchmarking Tool
- Portfolio group
- Border Insights
- Maturity
- Material
- Asset URL
- Elevator
- TPI analyses over 20 indicators from global databases, including the World Economic Forum, International Migration Institute, and UN Refugee Agency among others.
- Technology stack
- Cloud-based analytics Data visualization dashboards Integration with border management systems
- Active regions
- Global (notably UK, EU, US, APAC)
- Client references
- 2 recorded
- When this fits
- Owner
- Ryan Oakes, Prasanna Ellanti, Alexander de Voet
Avanade Grant Making Solution (Microsoft)
- Portfolio group
- Back Office Tech Assets
- Maturity
- Material
- Stage 0 Deck, Asset URL
- Elevator
- Avanade's Grant Management Accelerator is a Microsoft-based solution that enables foundations, governments, nonprofits, and research organizations to manage the complete grant lifecycle across Grant Seeking, Grant Making, and Grant Operations.
- Technology stack
- Microsoft Dynamics Microsoft Power Platform Common Data Model
- Active regions
- Global (focus on US, UK, EU)
- Client references
- 2 recorded
- When this fits
- Owner
- Srishti Verma, Dave Hisler, Mariame Silmont
Higher Education Benchmarks
- Portfolio group
- Back Office Tech Assets
- Maturity
- Material
- Asset URL
- Elevator
- A comprehensive set of insights on education related metrics and benchmarking of individual educational institutions relative to their peers.
- Technology stack
- Cloud analytics Data integration with SIS/ERP
- Active regions
- Americas
- Client references
- 3 recorded
- When this fits
- Owner
- Ajay Vasal, Anupam Shringi, Abhishek Chakraborty, Debayan Daw, Nandini Sachdev, Nupur Waishampayan, Rahul Agrawal, Sonal Chandra, Vineet Narang
Oracle Higher Ed Back Office Transformation
- Portfolio group
- Back Office Tech Assets
- Maturity
- Material
- Stage 0 Deck
- Elevator
- A fully configured Oracle Cloud environment covering ERP, HCM, and Maintenance Cloud — built for Higher Ed use cases.
- Technology stack
- Oracle Cloud (ERP, HCM, Maintenance Cloud)
- Active regions
- Americas
- Client references
- 2 recorded
- When this fits
- Owner
- Vamsi Andavarapu, Brennan Direnfeld, Glenda Hernández, Jan Wagner, Joanne Gob-Cruz, Joshua D. Sandstrom, Mary Kugler, Ricky Chan, Sara Sauerbrey, Stephen D. Britcher
Oracle Public Sector Back Office Transformation Accelerator
- Portfolio group
- Back Office Tech Assets
- Maturity
- Material
- Demo
- Elevator
- The Accenture Oracle Public Sector Back Office Transformation Accelerator is fully configured for Finance, Procurement and HCM business functionalities based on Accenture BPM model to Level 5 processes.
- Technology stack
- Oracle Cloud (Finance, Procurement, HCM, Inventory) PaaS AI-based conversational UIs
- Active regions
- US, Canada, EMEA
- Client references
- 2 recorded
- When this fits
- Owner
- Ryan Metcalf, Xiane C. Quijano, Holly Enders, Beng Zurbano
Velocity Core Fabric for PS
- Portfolio group
- Back Office Tech Assets
- Maturity
- Material
- Stage 0 Deck, Demo
- Elevator
- AWS cloud platform used to accelerate deployments of a cloud native landing zone in AWS or a Native data lake that meets FedRamp Moderate ready regulatory requirements Automated delivery of a full scale FedRamp ready platform on AWS to help speed up delivery around data lakes and pipeline and applications for RFPs or industry specific platforms This asset builds on the existing code base on assets of Velocity SCF and Velocity DLF to meet reglatory requirements for Pub Sec and has a separate engineering team adding to the code base
- Technology stack
- AWS Velocity SCF (Secure Cloud Foundation) Velocity DLF (Data Lake Fabric)
- Active regions
- APAC, North America, EMEA
- Client references
- 2 recorded
- When this fits
- Owner
- Valerie Armbrust, Abbey Campbell, James McGinn
Common Synthetic Environment (CSE)
- Portfolio group
- Defense Assets
- Maturity
- Material
- Stage 0 Deck, Demo
- Elevator
- The Common Synthetic Environment (CSE), is a flexible environment in which military simulators and command-and-control systems can be integrated and operated in unison.
- Technology stack
- Agentic AI architecture simulation engines C2 integration (SitaWare) Data OS (Palantir) ERP ORBAT data (SAP DS, Sword) JTAC simulator (VBS4).
- Active regions
- EMEA
- Client references
- 1 recorded
- When this fits
- Owner
- Jaakko Hyvarinen, Oliver Befrage
SAP for Defense
- Portfolio group
- Defense Assets
- Maturity
- Material
- Elevator
- SAP-based solutions tailored for defense sector needs, covering logistics, finance, HR, and mission support.
- Technology stack
- SAP S/4HANA for Defense SAP Analytics Cloud
- Active regions
- Europe, North America, APAC
- Client references
- 2 recorded
- When this fits
- Owner
Accenture Common Operating Platform (ACOP)
- Portfolio group
- Defense Assets
- Maturity
- GTM Ready
- Material
- Stage 0 Deck
- Elevator
- A real-time, AI-driven ISR mission control platform delivering multi-domain (air, land, maritime) situational awareness and decision advantage.
- Technology stack
- AWS Outposts / AWS Snowball for edge and disconnected deployment. Sovereign-capable.
- Active regions
- UKI, NATO/FBL, APAC
- Client references
- 3 recorded
- When this fits
- Defense ministries with mission control, ISR, or C2 needs — especially with air-gap, disconnected, or sovereign requirements.
- Owner
- Marty Hebeler
CSP Tracker
- Portfolio group
- Defense Assets
- Maturity
- GTM Ready
- Material
- Stage 0 Deck
- Elevator
- Defense-specific multi-cloud FinOps and governance — real-time visibility, optimization, and control of cloud spend across classifications.
- Technology stack
- Multi-cloud FinOps across AWS, Azure, OCI, and GCP.Predictive analytics and automated alerting.
- Active regions
- UKI, NATO/FBL, APAC
- Client references
- 1 recorded
- When this fits
- Defense organizations needing multi-cloud cost visibility, FinOps discipline, and compliance tracking across complex procurement.
- Owner
- Defense Asset Team (Lead: Marty Hebeler)
Climate Disaster Command Center
- Portfolio group
- AI for PS
- Maturity
- Material
- Demo
- Elevator
- To adapt & combine existing natural disaster modules into broader ESG solution to address potential threats to energy, food security, critical infrastructure and other challenges.
- Technology stack
- Generative AI Palantir (MetaConstellation satellite tasking, Co-pilot) satellite imagery and computer vision
- Active regions
- Global (focus on US, EU, APAC)
- Client references
- 2 recorded
- When this fits
- Owner
- Gaurav Gujral, Scott A. Nichols, Louis Engelen, Mariia Kunitsyna
Data and AI Studio EU NATO Lab
- Portfolio group
- AI for PS
- Maturity
- Material
- Stage 0 Deck
- Elevator
- The EU NATO Lab initiative accelerates AI-powered data-driven insights for PS deals in the EU & NATO markets spanning ESG, Energy, Border, Space, Food, Transport, Defense & Tech Strategy services via quick prototyping of cross-opportunity use cases to existing & potential clients Operational assets include: 1.
- Technology stack
- Azure, AWS, GCP Custom AI/ML frameworks
- Active regions
- EU; NATO markets
- Client references
- 1 recorded
- When this fits
- Owner
- Bryan Rich, Carolina Aguilar, Rohit Kumbhar, Roxana Haytova, Sofia Galligani, Viveca Pavon
NavAI
- Portfolio group
- AI for PS
- Maturity
- Deployed
- Material
- Stage 0 Deck
- Elevator
- NAV AI is an enterprise-scale, self-service generative AI workspace developed by Accenture, designed for secure and sovereign deployment across on-premise, cloud, or hybrid environments.
- Technology stack
- AWS Sovereign Cloud, AWS Bedrock, AWS infrastructure (foundation models accessed via Bedrock).
- Active regions
- EMEA, Americas, APAC
- Client references
- 2 recorded
- When this fits
- Government agencies that want to deploy AI agents fast across many internal workflows, especially with sovereignty or data residency requirements.
- Owner
- Senthil Ramani, Viveca Pavon, Bryan E. Rich, Ángel del Valle Loarte, Amir Bagherpour, Carl Sharpe, Ion Caza, Roxana Haytova, Sofia Galligani, Will J. Pohlman
SNAP Agent
- Portfolio group
- AI for PS
- Maturity
- Material
- Elevator
- Agentic AI across the SNAP eligibility lifecycle — intake, interview, verification, determination and ongoing case management.
- Technology stack
- Amazon Q AWS Polly speech synthesis speech-to-text and natural language processing real-time translation intelligent document processing robotic process automation conversational AI integration with state eligibility systems
- Active regions
- US
- Client references
- 1 recorded
- When this fits
- Owner
Process Models
- Portfolio group
- Foundation Assets
- Maturity
- Material
- Stage 0 Deck, Asset Roadmap
- Elevator
- BPM assets provide a comprehensive framework for understanding, analyzing and optimizing organizational processes.
- Technology stack
- BPMN EPC (modelling standards)
- Active regions
- Global
- Client references
- 3 recorded
- When this fits
- Owner
- Pierto Pieretti, Bibek Kumar, Ansh Wason, Divya Balasa Shankar, Kanupriya Kanupriya, Mahesh Dayani, Prashant Jha, Purnima Panda, Smruthi Srinivasa, Susmita Das, Shreyas Nambiar, Navya Gupta
Enterprise Tech Blueprints
- Portfolio group
- Foundation Assets
- Maturity
- Material
- Stage 0 Deck
- Elevator
- Enterprise Tech Blueprint for Public Services provides industry context, key challenges, tech trends, EA approach with L1–L3 capabilities, guiding principles & an ecosystem partner view for subsegments like Defense, Higher Education, Public Transport.
- Technology stack
- Cloud-native reference architectures EA frameworks (TOGAF, Zachman)
- Active regions
- Global
- Client references
- 3 recorded
- When this fits
- Owner
- Andrew Long, Amar K. Mehta, Devyani Anil Atkar, Prashant Jha, Shreyas Nambiar, Navya Gupta
Value Trees
- Portfolio group
- Foundation Assets
- Maturity
- Material
- Asset Roadmap
- Elevator
- Value trees document the relationship between the client’s strategic objectives, value drivers, value levers and key metrics through a hierarchical structure.
- Technology stack
- Custom visualization tools Integration with benchmarking platforms
- Active regions
- Global
- Client references
- When this fits
- Owner
- Dave Pugmire, Aditi Sharma, Prashant Jha, Shreyas Nambiar, Navya Gupta
Browse by Use Case
Start from the client problem. 9 consulting use cases. Filter by pillar to see only the assets that serve it.
No use case has an asset in this pillar. Select All pillars to widen the results.
Portfolio Coverage
What is actually recorded for each asset. This page exists so the gaps stay visible: an empty field is a question for the asset owner, not a judgement on the asset.
26/36Have a Stage 0 deck
34/36Have a named owner
5/36Have a maturity rating
| Asset | Group | Material | Use cases | Clients | Owner | Regions |
|---|---|---|---|---|---|---|
| Accenture Case Insight Solution (ACIS) | Demo, Asset Roadmap, Asset URL | 2 | 1 | Yes | Americas (state agencies), adaptable g | |
| Accenture Human Services Suite | Stage 0 Deck, Demo, Asset Roadmap, Asset URL | 3 | 3 | Yes | Americas | |
| Accenture Intelligent Mobility Platform | 5 linked documents | 8 | 4 | Yes | Americas | |
| Accenture Virtual Visits Solution (AVVS) | Stage 0 Deck, Demo, Asset URL | 6 | — | Yes | Americas (US), Asia Pacific (Greater C | |
| AVENUES | Stage 0 Deck, Demo, Asset Roadmap, Asset URL | 5 | 4 | Yes | Americas (multiple US states) | |
| Citizen Experience Assets | Stage 0 Deck, Demo | 3 | 2 | Yes | Americas | |
| Citizen Experience Assets | Stage 0 Deck, Demo, Asset Roadmap | 2 | 1 | Yes | Americas | |
| Citizen Experience Assets | Stage 0 Deck, Demo, Asset Roadmap | 5 | 4 | Yes | Americas | |
| Citizen Experience Assets | 1 linked document | 5 | 2 | Yes | Americas (strong), UKI (emerging) | |
| Citizen Experience Assets | Stage 0 Deck, Demo | 3 | 2 | Yes | Global | |
| Citizen Experience Assets | Stage 0 Deck | 3 | 1 | Yes | North America | |
| Citizen Experience Assets | Stage 0 Deck, Asset Roadmap | 6 | 2 | Yes | North America, EMEA | |
| Citizen Experience Assets | Stage 0 Deck, Demo, Asset Roadmap | 9 | 3 | Yes | Americas; APAC | |
| Justice and Safety Suite | Stage 0 Deck, Demo, Asset URL | 3 | 2 | Yes | EMEA | |
| Justice and Safety Suite | Stage 0 Deck, Demo, Asset Roadmap, Asset URL | 5 | 1 | Yes | EMEA; APAC | |
| Justice and Safety Suite | Stage 0 Deck, Demo | 7 | 1 | Yes | EMEA; APAC | |
| Justice and Safety Suite | Stage 0 Deck, Demo, Asset Roadmap | 3 | 1 | Yes | EMEA | |
| Border Insights | Stage 0 Deck, Demo, Asset Roadmap | 4 | 1 | Yes | APAC | |
| Border Insights | Asset URL | 3 | 2 | Yes | Global (notably UK, EU, US, APAC) | |
| Back Office Tech Assets | Stage 0 Deck, Asset URL | 3 | 2 | Yes | Global (focus on US, UK, EU) | |
| Back Office Tech Assets | Asset URL | 3 | 3 | Yes | Americas | |
| Back Office Tech Assets | Stage 0 Deck | 3 | 2 | Yes | Americas | |
| Back Office Tech Assets | Demo | 2 | 2 | Yes | US, Canada, EMEA | |
| Back Office Tech Assets | Stage 0 Deck, Demo | 3 | 2 | Yes | APAC, North America, EMEA | |
| Defense Assets | Stage 0 Deck, Demo | 3 | 1 | Yes | EMEA | |
| Defense Assets | — | 3 | 2 | — | Europe, North America, APAC | |
| Defense Assets | Stage 0 Deck | 5 | 3 | Yes | UKI, NATO/FBL, APAC | |
| Defense Assets | Stage 0 Deck | 4 | 1 | Yes | UKI, NATO/FBL, APAC | |
| AI for PS | Demo | 3 | 2 | Yes | Global (focus on US, EU, APAC) | |
| AI for PS | Stage 0 Deck | 3 | 1 | Yes | EU; NATO markets | |
| AI for PS | Stage 0 Deck | 5 | 2 | Yes | EMEA, Americas, APAC | |
| AI for PS | 2 linked documents | 11 | 1 | — | US | |
| Foundation Assets | Stage 0 Deck, Asset Roadmap | 4 | 3 | Yes | Global | |
| Foundation Assets | Stage 0 Deck | 3 | 3 | Yes | Global | |
| Foundation Assets | Asset Roadmap | 3 | — | Yes | Global | |
| Foundation Assets | Stage 0 Deck | 1 | 3 | Yes | Global |
Accenture Case Insight Solution (ACIS)
The Accenture Case Insight Solution (ACIS) is an end-to-end replacement for decades old technology in state child welfare agencies. States can receive up to a 50% match from the federal government for systems integration. ACIS modernizes child welfare with innovative, high-value features co-designed with thought leaders from across the industry, resulting in a solution that is modular, integrated, data-centered, and outcome-focused.
ACIS was designed and built as a pre-configured set of modules that support the universal business processes of child welfare case management. These modules stand ready as a federally compliant CCWIS system, and they cover key functionality including intake, investigations, case management, person management, provider management, eligibility & finance, and reporting & analytics. This foundational design, capability and compliance helps our clients accelerate design and implementation because we are simply selecting and configuring for the unique needs of each agency.
Material Available
Value Proposition
Speeds worker case throughput and eliminates redundant data entry; analytics and AI for data-driven insights; systems integration.
Key Benefits
Results for children: The intuitive workflow in ACIS enables workers to move a case through the system faster and more efficiently. It helps them focus on and complete the priority tasks that enable safety, permanency, and well-being for every child the agency serves.
Results for caseworkers: Selecting ACIS means eliminating redundant data entry so caseworkers can be more engaged with children and families. Whether in the field or in the office, workers have immediate access to information about the people they are serving.
Results for agency leaders: ACIS provides insights into what's working, where there are unmet needs, and what actions needs to be taken. This data helps reveal which child needs which thing from the agency right now to stay home, go home, or find home. These data insights drive informed decision making across the agency.
Use-Case Library
In the US, the federal government announced rules and funding for large system replacements in child welfare: Comprehensive Child Welfare Information Systems (CCWIS). ACIS is a CCWIS solution. It complies with all the federal rules and is prepared to meet the majority of needs for state agencies in child welfare out of the box.
ACIS is configured for the majority of functions in Health and Human Services and could be adapted for any enterprise that needs to refer, track, communicate with, plan for and pay for social services.
Key Differentiators
ACIS meets workers' true needs because it was designed by practitioners who understand the counterintuitive nature of child welfare casework.
ACIS is tailored to agency-specific requirements by configuring the Salesforce platform. It's fast, easy, affordable and enables our clients to be self-sufficient over the long term.
ACIS takes on the burden of administrative tasks, leaving the caseworkers to spend more time getting results for the families they serve.
We deliver in scope, on schedule and within budget, enabling clients to avoid the all-too-common fate of high-priced change orders.
Technology Stack
Salesforce Platform, Modular APIs, Analytics, Cloud-native
Client References
Reach & Contact
- Owner / Contact
- Molly Tierney, Alexa A. Saplala, Ankur U. Omar, Dan Buie, Ryan O. Powell
- Active Regions
- Americas (state agencies), adaptable globally
- Pillar
- Workforce Transformation, Social Services
- Stage 0 / GTM Kit
- Not recorded
Source: Accenture Reinvention Console - Asset Details
Accenture Human Services Suite
The Accenture Human Services Suite (AHSS) provides coordinated service delivery by enabling citizens, providers, collaborating agencies and organizations to more easily interact across human services agencies. It provides flexible, standards-based solutions that support service delivery to citizens across multiple public-sector agency programs, service providers, and delivery models while preserving existing IT investments. Our product focuses on preemptively tackling the needs of our clients, with prioritization on a few challenges that we see in the industry:
- Rising customer demand for optimization as agencies are pushed to shift from siloed systems
- Agencies who are seeking to expand their data to drive better decision-making
- Agencies who are calling for modernization and a complete overhaul of their legacy systems
Material Available
Value Proposition
Enables coordinated service delivery by connecting citizens, providers, and agencies; improves user experience, streamlines eligibility case management, increases operational efficiency, and reduces costs through automation and cross-agency shared services.
Key Benefits
Enhanced User Experience: Provide tools to enable customers to access services and benefits on mobile devices, save case worker time, and increase overall end user satisfaction
Improved Customer Satisfaction: Streamline case management to accept input for multiple programs with an integrate intake process and by automating eligibility assessments
Increased Operational Efficiency: Detail workload management reports and allow nimbleness in the assignment of tasks and type of work allocated, allowing workers to reprioritize tasks, and not waste time on mundane activities.
Reduced Cost: Automated processes, cross-agency use, citizen feedback, and self-services capabilities to contribute to reduce costs for the client
Technical Improvements: Our Enterprise Architecture vision and roadmap allows for prioritization and quick wins, creating capacity for the team to make the most impactful decisions.
Transformed lives: Shared services will enable applications to share information, providing a 360-degree view of citizens while also increasing the accuracy of information.
Use-Case Library
Integrated Eligibility Platform: AHSS modernizes outdated business systems and transitions it to a modernized eligibility solution, reducing operational risks and impacts.
Modular Solution for Public Assistance Programs: Agencies who do not have the bandwidth to manage new programs and want a third-party administrator (e.g., hosted managed service, BPO, etc.) can be equipped with a modular solution for their relevant public assistance programs.
Eligibility Data Integration for Public Assistance Programs: States that want to include programs such as Summer EBT or Early Childhood Services that need integration with eligibility data but are managed by separate stakeholders.
Key Differentiators
Unified portal experience: AHSS provides a single point of access for applications and beneficiaries to connect with services and resources.
SMS / Proactive communications: Proactive communication capabilities ensures better information sharing between a variety of government assistance programs
Reduced processing timeframes: Reduction in application backlogs and processing times
Increased worker capacity: Increased worker capacity with efficient service administration and delivery tools
System compliancy: Confidence in system compliance and enhanced risk management practices
Technology Stack
Cloud-native, single-point platform
Client References
State of Iowa | "Iowa ELIAS" - Iowa needed an integrated eligibility system to improve program integrity and reduce IT costs. Through the implementation of ELIAS (Eligibility Integration Application Solution), the client now experiences streamlined batch operations, interactive reports, and automated renewals for up to 70% of their residents.
State of Kansas | "KEES" - During the COVID-19 pandemic, the demand for social services increased, requiring reconfiguration of legacy IT systems. Accenture came in and modernized their operations by moving from private to public cloud – supporting 3+ government programs for over 400,000 customers annually.
State of Ohio | "Ohio Benefits" - Ohio previously had paper-based legacy eligibility systems, and it was pertinent to modernize. Since 2013 $22B in benefits have been distributed annually, with over a million applications processed and 53,000 cases handled through "No Touch" functionality.
Reach & Contact
- Owner / Contact
- Erik Moore, Kristin Smith, Dana Morrison
- Active Regions
- Americas
- Pillar
- Workforce Transformation, Social Services, Integrated Eligibility
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Accenture Human Services Suite (Asset Details)
Accenture Intelligent Mobility Platform
AIM is a cloud-native transportation intelligence platform that unifies fragmented agency data through a shared semantic layer and ontology — enabling teams to detect risks, coordinate responses, and act before the next incident occurs.
Transportation networks worldwide operate as single physical entities, yet the data describing them remains deeply fragmented across dozens of incompatible agency systems. Infrastructure is called a "section" by one authority, a "segment" by another, a "route" by a third — all describing the same stretch of road, with no system able to confirm they are talking about the same thing. This fragmentation is not a technical inconvenience. It is a safety and operational crisis. With hundreds of thousands of traffic fatalities annually and the majority of crashes attributed to human error, the gap between available data and actionable intelligence costs lives across every market.
Accenture Intelligent Mobility (AIM) closes that gap. AIM is a cloud-native transportation intelligence platform powered by the Intelligent Digital Brain — a semantic and ontology layer that encodes shared meaning across agency systems. Rather than forcing agencies to replace existing infrastructure or centralize data, AIM connects fragmented sources through a federated architecture, translating disparate data into a unified knowledge graph that AI agents can reason over in real time.
AIM enables three core capabilities: corridor intelligence across jurisdictions, work zone safety visibility, and AV readiness scoring at the segment level. Analysts ask natural-language questions and receive traceable, policy-grounded answers in seconds. Safety risks surface before incidents happen. New data sources plug in without rebuilding existing integrations.
Proven in the field: Caltrans reduced manual traffic analysis time by 85%, with questions answered in under 20 seconds. The City of Dublin unified 14 vendor systems into a single access point. Broward MPO built proactive safety analytics on AIM's data platform.
AIM is built for the moment transportation is in globally — shifting from reactive incident management to proactive, AI-powered corridor intelligence at scale.
Material Available
Value Proposition
Helps transportation agencies move from reactive operations to proactive, data-driven decision-making — streamlining transportation across modes, reducing congestion, improving traveler satisfaction and road safety, and strengthening resilience, & consolidating fragmented "systems of systems" into a unified, scalable platform.
Key Benefits
Unifies fragmented data from multiple agencies and systems through a shared semantic layer, eliminating costly bespoke integrations and enabling immediate interoperability across jurisdictions.
Helps detect road safety risks before incidents occur, enabling proactive responses based on real-time intelligence across corridors, work zones, and infrastructure conditions.
Enables analysts and operators to ask questions in natural language and receive traceable, policy-grounded answers in seconds — reducing manual analysis time by up to 85%.
Scales to new data sources, jurisdictions, and use cases without rebuilding existing integrations, thanks to a federated architecture and reusable ontology layer.
Accelerates autonomous vehicle readiness by scoring corridor conditions at the segment level, with actionable indicators to prioritize digital infrastructure investment.
Preserves data ownership and agency autonomy through a federated architecture — data stays at the source while shared intelligence is made available across the network.
Transforms transportation from a system of records into a system of thoughts — one that can reason, learn, and act across corridors, modes, and jurisdictions at national scale.
Use-Case Library
AV Corridor Readiness — Segment-level scoring of corridor preparedness for autonomous vehicle deployment, integrating infrastructure, connectivity, and operational data across state lines.
Work Zone Safety & Visibility — Cross-jurisdictional monitoring of active work zones, lane closures, and construction schedules to improve safety for workers and drivers.
Secondary Incident Detection — Identifying crash risk caused by queue buildup from primary incidents, enabling proactive countermeasure deployment before secondary collisions occur.
Corridor Analysis & Infrastructure Readiness — Unified view of broadband connectivity, pavement condition, bridge and tunnel health, and data coverage gaps to prioritize investment.
Real-Time Traffic Insights & Incident Management — Live corridor performance monitoring with AI-generated incident reports and detection of segments prone to disruption.
Safety Patrol Priority Deployment — AI-driven identification of highest-risk corridor segments to optimize where and when safety patrol resources are deployed.
Emergency Evacuation Planning — Cross-agency coordination of evacuation routes and traffic management using real-time and predictive corridor intelligence.
Countermeasure Recommendations — Policy-grounded, AI-generated recommendations for infrastructure interventions based on crash patterns, traffic conditions, and corridor risk scoring.
Key Differentiators
National Transportation Ontology — AIM encodes shared meaning across agency systems through a transportation-specific ontology, eliminating the need for bespoke integrations and enabling any agency to plug in without redesigning existing infrastructure.
Federated Architecture — Data stays with its owners. AIM connects, governs, and orchestrates intelligence across sources without centralizing raw data — a model USDOT and state agencies have explicitly endorsed over centralized repository approaches.
Intelligent Digital Brain — Built on Accenture's IDB, AIM goes beyond data exchange to semantic reasoning — understanding how a highway segment, a weather event, a work zone, and a crash history relate to each other and what that means for safety outcomes.
Cloud-Agnostic & Ecosystem-Neutral — AIM is not locked to a single hyperscaler or vendor. It operates across GCP, Azure, and AWS, and integrates with partners including Google, TomTom, and INRIX — giving agencies flexibility without sacrificing capability.
Geospatial Intelligence & Mapping — AIM integrates corridor, infrastructure, and real-time operational data into a live geographic view — enabling agencies to visualize safety risks, work zones, AV readiness gaps, and incident patterns across the full network at national scale.
Agentic AI Interface — AIM goes beyond dashboards and reports. Analysts interact through natural language, and AI agents trace reasoning back to source data — delivering explainable, auditable answers that operators and executives can act on and defend.
Scalable Semantic Layer — Adding a new data source, corridor, or jurisdiction requires registering it once — the ontology makes it immediately understood by the entire system. No custom engineering, no integration rebuild, no delay.
Technology Stack
Cloud-native GenAI platformMicrosoft FabricDatabricksIoTinteractive mapping/digital twin tools
Client References
"CALTRNS" - AIM Proof of Concept, GenAI Traffic Flow Analytics
"Broward MPO" - Broward Pre-Pilot Intersection Safety SS4A
Reach & Contact
- Owner / Contact
- Jennifer Holmes, Tammy Chellis, Francisco Munilla, Daniel Sweeney
- Active Regions
- Americas
- Pillar
- Workforce Transformation
- Maturity
- Accenture + Client Use
- Stage 0 / GTM Kit
- Not recorded
Source: AIM Client Credential - Broward MPO - Accenture - Media Exchange
Accenture Virtual Visits Solution (AVVS)
AVVS is an AI and GenAI-powered platform that enhances citizen engagement and caseworker productivity. It enables secure, inclusive, and seamless interactions through automation, real-time language support, and workflow optimization. It is a next-generation citizen engagement and caseworker productivity platform, purpose-built for social services agencies to deliver seamless, secure, and inclusive interactions.
For citizens, AVVS provides a comprehensive set of intuitive self-service capabilities that improve convenience and inclusivity. Citizens can independently schedule, reschedule, or cancel appointments through the appointment booking bot, receive real-time reminders and notifications, and benefit from AI-enabled features such as text-to-speech and multilingual translation. These capabilities ensure that services are accessible not only to tech-savvy users but also to visually impaired, auditory-preference users, and citizens from multilingual backgrounds. By simplifying interactions, AVVS creates a smoother, more personalized citizen journey and significantly improves satisfaction levels.
For caseworkers, AVVS reduces the burden of administrative tasks by automating repetitive and time-consuming activities. GenAI-powered assistants enable auto-filling of forms, real-time transcription of conversations, and intelligent language translation during live interactions. Seamless integration with calendars, document-sharing platforms, and queue management systems ensures that caseworkers spend less time on coordination and more time on direct citizen engagement.
At an organizational level, AVVS delivers measurable value through improved efficiency, reduced costs, and faster deployment. Its flexible, modular architecture allows for rapid customization and integration without significant fixed investments, ensuring that agencies can scale the platform to meet their evolving needs. Enhanced security features, such as multi-factor authentication, ensure safe and trustworthy interactions, safeguarding both citizen and agency data.
By combining advanced AI with user-centric design, AVVS empowers agencies to deliver faster and more inclusive services, ensuring that no citizen is left behind.
Material Available
Value Proposition
It provides citizen self-service capabilities and caseworker productivity tools. Features a flexible, modular architecture with multi-factor authentication for secure interactions.
Key Benefits
Accessibility & Inclusivity Text-to-speech and speech-to-text enable access for visually and hearing-impaired users. Multilingual support caters to a diverse citizen base.
Citizen Satisfaction Provides personalized, efficient, and intuitive service delivery. Smooth and interactive user experience leads to higher satisfaction and trust.
Data Accuracy Minimizes errors through GenAI-powered auto-fill and validation. Improves quality of records and reduces rework.
Enhanced Communication Real-time AI-powered translation breaks language barriers, ensuring clarity in conversations. Reduces misinterpretations and builds citizen trust.
Operational Efficiency Automates repetitive tasks like form filling and note-taking. Frees up caseworker time for citizen-facing activities. Reduces overall time spent on administrative processes.
Secure Authentication Multi-factor authentication ensures that caseworkers interact with the correct individual. Provides a safe, secure, and trustworthy communication channel.
Use-Case Library
Improves accessibility and inclusivity for visually/hearing-impaired and multilingual citizens
Increases citizen satisfaction through personalized, seamless service
Improves data accuracy via GenAI auto-fill and validation
Reduces language barriers with real-time AI translation
Increases caseworker operational efficiency by automating administrative tasks
Ensures secure, trustworthy interactions via MFA
Key Differentiators
AVVS delivers an AI-powered, end-to-end platform that integrates scheduling, reminders, caseworker support, and documentation into one seamless system. Its scalable design adapts across agencies, while accessibility features ensure no citizen is left behind. By reducing workloads and costs, AVVS drives efficiency and superior citizen experiences.
Technology Stack
Azure B2CAzure OpenAI (text-to-speech)Microsoft SQLPower AutomateOffice 365
Reach & Contact
- Owner / Contact
- Rainer Binder, Ambika Nautiyal, Kiran Ghode
- Active Regions
- Americas (US), Asia Pacific (Greater China; India), EMEA (UKI)
- Pillar
- Workforce Transformation, Social Services
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Accenture Virtual Visits Solution (AVVS) (Asset Details)
AVENUES
AVENUES is an award-winning learning method that uses immersive virtual reality and experiential learning to give users practice at the critical interpersonal skills needed for front line work in public service.
Public sector workers make important decisions every day that have significant impact on people’s lives. It is a responsibility that demands certain skills and experience in understanding human dynamics. AVENUES is a learning method that harnesses the power of technology to transform the hiring, training, and continued skill development for frontline staff across the public sector.
AVENUES aims to help users come to a deeper understanding of their own thought processes in terms of how they make decisions and develop opinions. Left unexamined, those processes can lead to decisions that are made in the flash of an eye. AVENUES offers an opportunity to broaden each worker’s ability to observe, inquire, interpret, and reflect in a way that informs a more robust and firmly grounded professional opinion. AVENUES offers a content library that’s universally applicable across the public sector; it's currently in use by government agencies and universities in the U.S. that specialize in child welfare, public health, mental health, social services, childcare, public safety and emergency services. We continue to invest in the AVENUES library, creating more immersive experiences that address common challenges in recruiting, training and retaining a robust workforce.
Material Available
Value Proposition
VR training to build empathy, decision-making and critical interpersonal skills for front-line public service work. Available as a content library covering child welfare, public health, mental health, social services, childcare, public safety, and emergency services.
Key Benefits
69% of field staff trained with AVENUES report improved skillset for the field
AVENUES clients report a 40% reduction in training time when compared to traditional methods.
AVENUES provided a 31% reduction in staff turnover in the first year of use.
State agencies using AVENUES report a 75% reduction in training costs.
Use-Case Library
AVENUES offers a content library that’s universally applicable across the public sector. It is currently in use by government agencies and universities in the U.S. that specialize in child welfare, mental health and addiction services, public assistance, childcare, and health and human services.
It can be deployed at the time of interview during the hiring process, saving the hiring entity time and money because they avoid the fate of hiring and training new workers who leave soon after they begin field work when they realize they are not cut out for the job
It can be deployed during the onboarding of new workers to better prepare them for the field. This helps them gain greater confidence and competence in their role. It also makes them feel more supported by and connected to their organization.
It can be deployed to upskill existing staff. This can help sharpen their skills in the field.
It can be used to develop empathy roles who support the front line. If they understood more about the work the front line is doing – if they were to walk a proverbial mile in their shoes – they might understand the importance of their own contribution in a different way.
Key Differentiators
AVENUES increases the pace with which front line workers gain mastery of their jobs. It uses VR to give them a risk free way to practice the interpersonal skills they will need to succeed.
AVENUES is highly realistic: no avatars and no hand held clickers. It uses real actors in a voice activated setting . You feel as though you are sitting across the table from another person who is looking you in the eye and answering your questions.
During the experience the user makes choices about what they will ask. Those choices determine the answers the characters provide. This means each user carves their own pathway through each scenario. There are 16 quadrillion potential pathways in each scenario so not two users have the same experience.
AVENUES has won eight international awards for innovation and responsible use of technology.
Technology Stack
VR simulation platform
Client References
OHIO: AVENUES VR Learning - Using immersive learning to bring HHS skills to scale
Indiana: AVENUES VR Learning - Using immersive learning to reduce worker turnover
Reach & Contact
- Owner / Contact
- Kevin J. Ellenwood, Molly Tierney, Travis Heath
- Active Regions
- Americas (multiple US states)
- Pillar
- Workforce Transformation, Social Services
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - AVENUES (Asset Details)
311 Citizen Relationship Management Solution
R 20 CRM Enhancements & Improvements
- Ability for a logged-in citizen user to upload attachments to their own Service Requests after submission
- Ability to fetch information on details screen from an external system based on answer input
- Service Request creation URL to be able to land on the Location and Details screen
- Ability to see the Service Request Type during the entire Service Request Creation Journey
- Merging alerts and updates into one
- Ability to calculate SLA logic based on Activity Outcome or Flex Question
Web Portal 2.0
- Support for custom community URLs
- Google Analytics | Capture Events of Web Portal 2.0
Multi-Language Phase 3 Enhancements & Improvements
- Ability to translate service alerts
- Ability to translate notifications tab on the profile page
- Ability to translate alerts and notifications in the selected portal language
- Ability to control the language option shown on the portal based on the Salesforce configuration
Material Available
Value Proposition
Unified omnichannel experience from a single configuration; self-service administration reduces reliance on managed services; configurable duplicate detection reduces redundant requests; fast deployment (4-8 months); AI/automation reduces operational costs.
Key Benefits
Enhanced User Experience – Unified interface across all channels (phone, web, app, chatbot) simplifies citizen interactions. A single configuration Service Request Management administration console allows the local government to configure their service request type process flows, required information and service response activities one time for all
Self-Service Request Management – City and County clients can configure and maintain the system independently, minimizing reliance on managed services. This provides the ability for the local government to add new service request types when needed, update existing service request types as requirements evolve, and author/managed knowledge base arti
Advanced Digital Communication – It can update citizens and residents on the status of their service requests, generate push notifications and service alerts to the self-service mobile apps and Web Portal, send text SMS messages, and customer satisfaction surveys. It can also be integrated with Salesforce Marketing Cloud for more extensive outreac
Operational Cost Savings – Consolidated service request types helps to simplify and reduce the number of issues citizens can report, yet still provide specific routing and queuing to get the issues being reported to the correct group in the local government to respond and resolve the request. Configurable duplicate detection methods help to reduce
Reduced Implementation Time – Fast deployment (e.g., 4 – 8 months depending on size of the local government and number of departments involved) thanks to preconfigured features and modular design.
Use-Case Library
Non-emergency service requests
Complaint management
Information dissemination
Key Differentiators
Unified Configuration – One service request type supports all channels: phone, web, app, chatbot, voice AI, and SMS.
Continuous Innovation – Capsule releases 2-3 per year with new features and enhancements - aligned with Salesforce updates.
AI and Automation – Conversational agents, real-time agent guidance, and predictive analytics.
Active Client Community – Client Advisory Board works with Accenture to shape the Capsule roadmap and share best practices.
Flexible Self-Administration and Configuration – Clients can modify service request type configuration settings, workflows, portal content, security, and multilingual settings independently.
Technology Stack
SalesforceSalesforce Marketing CloudAI/conversational agentsSMSpush notifications
Client References
Burleson TX | Nov 4 2025 - Completed implementation injust 4 months, demonstrating the efficiency of the capsule model.
Large City Deployment | Nov 4, 2025 - Over 300 service request types were implemented across 20+ departments, enhancing interdepartmental coordination
Reach & Contact
- Owner / Contact
- Kevin J. Ellenwood, Richard Eggleston, Gitanjali Maria, Harsha Dediya, Jonathan Light, Sofia Galligani, Valerio Vincenzo Coronella
- Active Regions
- Americas
- Pillar
- Workforce Transformation, Social Services
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - 311 Citizen Relationship Management Solution (Asset Details)
Accenture Grants Management Solution (AGMS)
As public service needs become increasingly complex and funding streams more competitive and regulated, it is important for organizations to modernize their grant management systems to ensure they can deliver timely, effective services.
The Accenture Grants Management Solution (AGMS) extends the capabilities of Salesforce Grantmaking with enhanced features to enable seamless applicability, awarding, administration and reporting to support a full grant lifecycle. AGMS enables integration with other agency platforms, and brings all grant activities into a centralized, automated, and fully auditable environment
Material Available
Value Proposition
Streamlines grant operations via automated workflows; reduces repetitive data entry through centralized subgrantee portal; accelerates fund distribution; enables real-time federal compliance reporting; improves audit readiness with full traceability.
Key Benefits
Increased Operational Efficiency through streamlined processes such as automated approval request routing, reducing administrative burdens across organizations.
Reduced Repetitive Data Entry with a centralized portal for subgrantees to find grants, fill in applications, manage awards and keep information up-to-date via a single access point.
Faster Grant Delivery reducing time for grant fund distributions to subgrantee organizations.
Real-Time Reporting enabling instant access to grant data for federal compliance and better decision-making.
Improved Audit & Compliance readiness with full traceability and centralized documentation for all grant activities
Use-Case Library
AGMS has been successfully implemented for three state agencies across California and Ohio, demonstrating the ability to meet complex grant management needs. Interest in the solution continues to grow, with over 25 agencies across more than 15 states receiving AGMS demonstrations.
Beyond federal, state and local government agencies, AGMS is well-suited as a solution for any organization that distributes or manages grant funding, including Non-Profits, Corporations, and Educational Institutes.
Key Differentiators
Automated approval workflows in AGMS route applications or approval requests to specific user queues based on grant type, program rules, or any custom conditions reducing manual handoffs between internal staff.
AGMS supports flexible no-code application configuration, where internal staff can customize application forms, eligibility criteria and documentation requirements per grant program without needing IT support or complex backend changes.
AGMS includes budget and expense reporting components that can be tailored to meet specific requirements and support integrations with external payment or accounting systems.
Salesforce's robust security model allows for detailed control over who can view, edit, and approve specific grant data, ensuring data privacy and compliance.
Automated form and document generation with AGMS allows important files to be generated quickly with customizable templates.
Technology Stack
Salesforce GrantmakingSalesforce security model
Client References
Ohio Department of Health | Oct 30, 2025
"From Manual to Modern: Transforming Grants for Ohio's Future"
The Ohio Department of Health modernized its grants system with AGMS to better serve 12M residents across 88 counties. Replacing a manual, outdated system, AGMS streamlines over $5B in annual funding for 45+ programs. It boosts speed, transparency, and compliance, empowering users with automation, real-time data, and a user-friendly experience.
Reach & Contact
- Owner / Contact
- Kevin J. Ellenwood, Puneet Gulati, Elizabeth Augostini, Gitanjali Maria, Kendall Glynn, Sofia Galligani, Valerio Vincenzo Coronella
- Active Regions
- Americas
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Accenture Grants Management Solution (AGMS) (Asset Details)
Accenture Reach Platform
For us, "Good Enough" isn't good enough when it comes to our clients. The Accenture Reach Platform is a lightweight, consumer-facing platform designed to bring services to constituents, not the other way around. Through a scalable, microservices-based architecture, Reach integrates with existing legacy systems to help government modernize at an incremental and modular pace. Reach contains:
Development Accelerator- Enable fast application page and form creation with the Accenture Data Collection Engine toolkit
Cloud-Enabled: Deploy cloud-based instances of Reach to reduce infrastructure overhead and scale operations based on usage; Available on AWS marketplace, Azure marketplace, and through NASPO ValuePoint Cloud Solutions
Secure Login and Account Management: Ensure that users are authorized through role-based access management and multi-factor authentication
Mobile Device Ready: Provide wider access through a responsively-designed mobile experience that serves consumer on-the-go
Message Center: Communicate directly with users through a secure inbox, including the ability to send and receive attached documents
Application Forms: Provide online forms that reduce paper processing for agencies and increase adoption for consumers needing services
Live Search & Help: Quickly find relevant information through help pages, FAQs, and other informational content to guide users to what they need
Material Available
Value Proposition
Enables incremental modernization without replacing legacy systems; faster time-to-value via pre-built components; supports on-premises, cloud, hybrid, and managed service deployments; proven to increase online service adoption and reduce in-person demand; no hidden costs for features or upgrades.
Key Benefits
Quick delivery by using a flexible, lightweight solution that supports your client's unique challenges and customer needs
Aligns with current application skills and standards to enable teams to have full control over the portal experience
Designed and built to be responsive to any device type, so that content can be easily viewed and navigated
High secure application platform that has been implemented with a vast set of security controls (PII,PHI,PHC,etc.) for clients 5.Effortless integration with enhanced flexibility, enabling a smooth connection with reduced complexity and earlier realized value
Proven platform for improved user adoption of online services and reduced need for resource-intensive in-person services
Ready-to-roll solution that consist of accessible front-end components and pre-built forms to gain immediate value from an adaptable architecture
Use-Case Library
“Single Front Door” Experience: Built with a human-centric design focus, the Reach Platform creates a unified citizen portal for accessing government services like permits, public records, and social services. Its microservices architecture ensures seamless integration with legacy systems, enhancing the user experience.
Modernized Transformation of Legacy Systems: The Reach Platform effectively modernizes siloed legacy systems and transforms it into an efficient, human-centered solution for the end user without a total transformation of their systems, separating their background technology roadmap from the overall customer experience.
Public Assistance and Social Welfare Programs: With integration capabilities with systems like ABMS, Reach supports public assistance and social welfare programs by managing applications, processing benefits, and ensuring regulatory compliance.
Utilities Management: Reach can manage utilities, allowing residents and/or tenants to sign up, view, and pay bills. It supports managing automatic payments and stores digital receipts, streamlining the process and improving user convenience.
Customer Relationship Management (CRM) Integration: Reach significantly enhances the customer portal experience when an ecosystem uses a CRM to manage customer data but needs to integrate with other backend systems to perform transactions, such as submitting payments or completing applications.
Key Differentiators
The Accenture Reach Platform utilizes modern, flexible technology to provide easy access to real-time data.
The platform ensures accelerated time-to-value through pre-built components, enabling quicker implementation with less risk.
Reach offers significant flexibility with on-premises, cloud, managed services, and hybrid options, along with seamless integrations that come with less complexity and more flexibility for the future.
Reach has no hidden costs for additional features or upgrades, ensuring upfront and transparent pricing.
Technology Stack
Microservices architectureAWS MarketplaceAzure MarketplaceNASPO ValuePointMFAAccenture Data Collection Engine
Client References
State of Washington | Sep 22, 2025
"Washington Summer EBT"
Washington DSHS needed end-to-end infrastructure and processes for the Summer EBT program, providing grocery benefits to low-income families with school-aged children during summer. Since 2024, 596,000 children have been enrolled into the Sun Bucks program.
State of Florida | Sep 22, 2025
"Florida AHCA"
Florida needed a platform solution for Medicaid modernization, aiding agency workers with enhanced data integration and single-sign-on capabilities. Post implementation, 2000+ agency workers and state staff were equipped with a unified experience with role-based access capabilities.
State of Oklahoma | Sep 22, 2025
"Oklahoma DHS"
Oklahoma lacked a way for citizens to quickly apply for government services online, with separate backend processes running on legacy systems. Built on a single front door, citizens were empowered to apply for and access benefits online across Family, Child Support, and Child Welfare Agencies.
State of Arizona | Sep 22, 2025
"Arizona DES"
Arizona required a series of background checks for individuals applying to work directly with vulnerable adults or children. With Reach as the common background check portal, agencies and employers were able to reduce the risk of missing the required checks and shortened the time to request and complete background checks
Reach & Contact
- Owner / Contact
- Erik S. Moore, Kristin M. Smith, Darlene Hoyer, Gitanjali Maria, Johnathan Jones I, Peggy Burns, Shilpa Shailendra, Sofia Galligani
- Active Regions
- Americas
- Pillar
- Workforce Transformation, Social Services, Integrated Eligibility
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Accenture Reach Platform (Asset Details)
Amazon Connect Adapter (Microsoft)
The Amazon Connect Accelerator brings together AWS's Amazon Connect with Dynamics 365 Customer Service and Omnichannel for Customer Service. we're able to tailor the customer journey and provide features such as Auto Customer Identification, etc. It brings together AWS's Amazon Connect with Dynamics 365 Customer Service and Omnichannel for Customer Service. we're able to tailor the customer journey and provide features such as Auto Customer Identification, Call Recording and Insights.
Material Available
Key Differentiator
AWS-native pay-per-use CCaaS with intelligent routing and real-time analytics. The underlying engine that Accenture accelerators like Policing AI sit on top of.
Key Benefits
AWS Contact center features in D365. Amazon connect provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center.
Contact center capabilities within D365 using Channel integration framework.
This accelerator also uses the agent scripting through which customer support can also be standardized and can reduce the call time.
Use-Case Library
Citizen services helpline modernization
Social security benefits contact center
Healthcare patient access and scheduling
Non-emergency public safety reporting
Benefits eligibility inquiry routing
Technology Stack
AWS-native CCaaS.Pay-per-use pricing.NOT in AWS European Sovereign Cloud (ESC).
Positioning
When This Fits
US public sector contact center modernization, or non-sovereign UK/EMEA deals where data residency is satisfied without ESC.
When an Alternative Fits Better
If sovereignty/ESC compatibility is required (EMEA sovereign deals), Connect is NOT a fit. For UK policing specifically, layer Policing AI on top of Connect.
Client References
- Multiple US public sector deployments
- UK DWP — PoC in progress
Reach & Contact
- Owner / Contact
- Jason Steele (EMEA AABG Lead) — jason.steele@accenture.com, Gaurav Dalal, Goutam Das, Hemanth Ramesh, Minal Patankar, Prakshi Vig, Shanmugasundaram Su, Umesh Darbhe
- Active Regions
- Americas (strong), UKI (emerging)
- Pillar
- Workforce Transformation, Social Services, Integrated Eligibility
- Sub-Segment
- Government Operations, Public Safety & Policing, Health & Social Services
- Maturity
- GTM Ready
- Stage 0 / GTM Kit
- Not recorded
Citizen Experience Excellence Index (CXXI) System
The Citizen Experience Excellence Index (CXXI) System is a holistic system to measure the Citizen Experience, based on a specific KPI framework designed for Public Services. The Citizen Excellence Index System consists of two key components: 1)Citizen Experience Excellence Index (CXXI) , KPI Framework specifically designed for PAs, to measure the main 6 dimensions for an excellent citizen experience 2)Citizen Excellence Measurement Solutions, a three-level approach that enables the collection, analysis and activation of feedback based on the Citizen Experience Measurement maturity level of the individual Public Service. The three level are:
- 0.1 Intelligent Digital Listening - Plug&Play IT solution to measure and analyze the main touchpoints along the Citizen Experience on digital channels
- 0.2 Omnichannel Feedback Collection: customized solution to enable the omnichannel feedback collection, by activating the target data architecture
- 0.3 Citizen XM Activation: a solution that allows PAs to transform collected feedback into improvement initiatives, facilitated by the operating model
The different Public Services may choose to embrace the best solutions for them, depending on their level of maturity.
Material Available
Value Proposition
Standardized, comparable CX measurement across public administrations; no configuration or development needed for base deployment; globally scalable via Qualtrics; enables continuous tracking of citizen satisfaction and data-driven service improvement.
Key Benefits
Adoption of CXI (Accenture proprietary Citizen experience index to assess the Citizen level of satisfaction) 2)Easy adoption by Public Administrations: no configuration and development needed thanks to prepackaged accelerators3)Comparability of collected data: continuous and standardized tracking of changes in Citizen Experience4)Scalability and innovation: easy industrialization to all Global Public Administrations by leveraging an evolved CFM tool (Qualtrics)
Use-Case Library
Citizen experience benchmarking
Feedback collection and analysis
Improvement initiative tracking
Technology Stack
Qualtrics (Citizen Experience Measurement platform)
Client References
- European public administrations
- Global pilots
Reach & Contact
- Owner / Contact
- Kevin J. Ellenwood, Elena Aliberti, Antonio Pagliaro, Gerard Mendoza, Reo Ralph Olivarez
- Active Regions
- Global
- Pillar
- Social Services
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Citizen Experience Excellence Index (CXXI) System (Asset Details)
Citizen Services 311
This is our first version of the asset. The AMBG team is collaborating with Avanade and Microsoft to evolve it to include Gen AI capabilities.
Material Available
Value Proposition
Increases citizen engagement and trust through seamless omnichannel service; improves IT resilience via cloud migration; enhances operational efficiency with Dynamics 365 CRM; enables continuous transformation through integrated solutions.
Key Benefits
Increase Engagement & Trust - Deliver seamless, personalized service to citizen across channels - Increase visibility and accountability of service- Provide real-time intelligence to enable efficiencies and improve processes Build IT & Operational Resilience -Securely increase IT resilience by moving to cloud - Improve risk assessment through incident description and escalation
Use-Case Library
Service request management
Complaint tracking
Information dissemination
Technology Stack
Microsoft Dynamics 365 CRMAzure cloud
Client References
- US and Canadian cities
Reach & Contact
- Owner / Contact
- Kevin J. Ellenwood, Rocio Lopez, Sofia Galligani, Valerio Vincenzo Coronella
- Active Regions
- North America
- Pillar
- Workforce Transformation, Social Services
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Citizen Services 311 (Asset Details)
Licensing Information System Accelerator (LISA)
The Licensing Information System Accelerator (LISA) is a modern, end-to-end solution built on Salesforce Public Sector Solutions (PSS) to transform licensing, permitting, inspections, and compliance operations for government agencies. LISA replaces fragmented legacy systems with a unified, scalable platform that supports digital transformation across public sector workflows. Agencies adopting LISA may benefit from streamlined implementation and reduced technical debt, while leveraging Salesforce’s cloud-native capabilities and Accenture’s pre-configured modules. LISA is eligible for federal funding support under applicable modernization programs, and its modular architecture enables rapid deployment tailored to agency-specific needs. The asset was co-developed by Accenture’s Public Sector and LPI SMEs in collaboration with Salesforce, ensuring alignment with regulatory requirements and operational best practices.
Material Available
Value Proposition
Reduces legacy technical debt and total cost of ownership; adapts to policy/regulatory changes without IT dependency; lower hardware maintenance overhead; faster implementation via pre-configured modules.
Key Benefits
Elasticity & Flexibility: Easily adapts to policy changes, regulatory updates, and agency-specific requirements
Perpetual Usage Rights: Clients retain full control over their LISA implementation, with the right to modify and extend without dependency on Accenture
Lower Total Cost of Ownership: Reduces reliance on complex software stacks and minimizes hardware maintenance
Use-Case Library
Dynamic Web Portal: Guided application processes, licensee lookup, and real-time status tracking
Mobile Inspection: Offline inspection capabilities powered by Axsy and custom frameworks
AI Integration: On-device AI for mobile inspections and intelligent data capture
Document Management: Integrated eSignature and document workflows for paperless operations
Financial Automation: Robust financial features that fill gaps in Salesforce PSS, including fee creation flows and decision matrix logic
Account Contact Relationship: Provides multi-role visibility, cross-entity access, and delegated authority capabilities
Technology Stack
Salesforce Public Sector Solutions (PSS)Axsy (mobile inspection)eSignature integration
Client References
- US state agencies
- International pilots
Reach & Contact
- Owner / Contact
- Kevin J. Ellenwood, Roger Bassam, Alexa A. Saplala, Eyal Darmon, Gitanjali Maria, Sofia Galligani, Valerio Vincenzo Coronella
- Active Regions
- North America, EMEA
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Licensing Information System Accelerator (LISA) (Asset Details)
Mobile Wallet and Verifier App
Initial 1.0.0 versions released in Q3 2025. Wallet Application:
- Wallet Holder’s journey in acquiring and sharing credentials with issuers and verifiers.
- Ability for Wallet Holders to manage and navigate the wallet application.
- Wallet account registration, login, and onboarding.
Verifier Application:
- Ability to initiate, complete, and manage verifications.
- Ability to manage and complete remote verifications.
Material Available
Value Proposition
Faster time-to-market for client digital identity projects; demonstrates seamless interoperability across a digital wallet ecosystem; supports multiple use cases (Citizen ID, mobile driver license, professional license); enhanced UX via authentic white-label application.
Key Benefits
Faster TTM for Client Projects
Demonstration of the seamless integration and interoperability of a Digital Wallet ecosystem
Multiple potential Health and Public Service Use cases such as - Citizen ID - Mobile Driving Licence - Professional License
Fully integrated workflow with the Decentralized Identity Mobile Wallet
Enhanced User Experience and Engagement by providing a authentic white label application
Use-Case Library
Ability to demonstrate the credential management experience using the Universal Wallet Infrastructure platform
Support for Mobile Drivers License scenarios
Interactive wallet application onboarding, from the app store all the way to registration
Full task-flow experience included credential request review, sharing and activity history
View the wallet holder's credential so that it is possible to confirm its validity and details
In-Person and Remote verification of information from a users digital wallet
Support for both online and offline scenarios
Ability to verify both attestations and credential details
Support for MDOC format mobile Driver's Licenses
Technology Stack
Universal Wallet InfrastructureDecentralized Identity platformAndroid (Google) & iOSMDOC format
Client References
- Indiana BMV (proposed statewide mDL)
- State of Florida (Medicaid/state ID)
- Australia Tax Authority (myGovID)
Reach & Contact
- Owner / Contact
- Kevin J. Ellenwood, Colleen M. Connolly, David Meagher, Eoin Griffin, Gitanjali Maria, Marie Wallace, Sofia Galligani
- Active Regions
- Americas; APAC
- Pillar
- Social Services, Digital Sovereignty
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Mobile Wallet and Verifier App (Asset Details)
Criminal Justice Visualization Tool (CJVT)
The CJVT brings together numerous different data-sets, providing aligned and consistent information and insights across geographic areas and enables increased transparency. This gives a single version-of-the-truth across Criminal Justice organizations that can be used in both and operational and strategic contexts. The tool enables the tracking of events to outcomes through the full Justice lifecycle, including the ability to pinpoint the highest and lowest points of attrition across different crime types, the first focus of which will be rape cases.
It is user-friendly and fully interactive at a granular level, with an ability to drill down beyond the summary level data to assess particular lenses or crime types.
Material Available
Value Proposition
Provides a single version-of-the-truth across criminal justice organizations; enables early warning of systemic issues; tracks full lifecycle from event to outcome; supports both operational and strategic decision-making with increased transparency across agencies.
Key Benefits
Consistent version of the truth across agencies and increased levels of transparency
Early warning of issues/problems and an ability to drive increased levels of efficiency
Tracks events to outcomes through the full Justice lifecycle Monitoring key indicators to track progress and benefits from strategic and tactical interventions
Use-Case Library
Crime trend analysis
Resource optimization
Outcome measurement
Technology Stack
Power BImulti-source criminal justice data integration
Client References
- US state justice agencies
- UK police forces
Reach & Contact
- Owner / Contact
- James W. Slessor, Lily Robinson, Raghavendra SC, Sreyas Subramaniam S
- Active Regions
- EMEA
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Criminal Justice Visualization Tool (CJVT) (Asset Details)
Digitally Enabled Justice
Digitally Enabled Justice consists of a suite of tailored justice industry accelerators that support clients in reimagining and enhancing their operations with Microsoft technology - 1. Video Enabled Justice (VEJ): Traditional court interactions are often costly and complex. VEJ, built on Microsoft Teams and Azure Communication Services, offers a future-ready, end-to-end solution for scheduling and conducting remote hearings, trials, and direct video links to courts—streamlining judicial processes and improving accessibility. 2. Evidence Management Platform: This intelligent, secure platform enhances law enforcement’s investigative capabilities. It supports online and email-based evidence submissions and features a centralized admin portal. Leveraging Microsoft Cognitive Services, it enriches digital evidence with facial recognition, object detection, and voice-to-text transcription, accelerating case analysis. 3. Criminal Justice Visualization Tool: Justice systems often operate in silos, making data-driven reform difficult. This Power BI-based tool integrates and visualizes case data from multiple sources, enabling stakeholders to uncover insights, identify trends, and prioritize reforms across the justice ecosystem. 4. Pretrial Probation Case Management: A cloud-based SaaS solution built on Dynamics 365 and Power Platform, this tool supports courts in managing probation and pretrial services. It automates routine tasks, allowing staff to focus on complex responsibilities while promoting fair justice and positive outcomes for individuals under supervision. 5. AI-Powered Redaction: This solution uses advanced AI to automatically redact Personally Identifiable Information (PII) and other sensitive data from documents. It enhances data privacy, reduces manual effort, and boosts productivity by leveraging Microsoft’s cloud and AI capabilities.
Material Available
Value Proposition
Faster case resolution (VEJ); increase in evidence processing speed; faster case onboarding for probation officers; reduces manual redaction effort and chain-of-custody risk. Enables virtual hearings from custody, after-hours hearings, and remote witness testimony.
Key Benefits
By enabling remote hearings and streamlining case workflows through Video Enabled Justice (VEJ), jurisdictions saw up to 30-40% faster case resolution, significantly cutting down time from first appearance to trial — helping reduce backlogs and enabling quicker victim closure.
Justice agencies implementing Evidence Management Platform result in significant improvements, including a 8-9x increase in evidence processing speed, a 6–9% rise in the segregation of potential evidence, greater volumes of data submitted, and enhanced productivity across investigations and daily operations.
The Criminal Justice Visualization Tool enables justice agencies to unify and analyze case data across systems. It improves data accuracy by 20–30%, supports deep dives into crime trends, tracks case throughput, and enables inter-agency insights to drive informed, system-wide reforms.
With the digitized Probation Case Management system, probation officers could onboard new cases 20-30% faster, reducing delays in community supervision and increasing case throughput.
Use-Case Library
With Video Enabled Justice, courts can conduct virtual first hearings directly from custody, reducing delays and transport costs. It also enables after-hours hearings and remote witness testimonies, ensuring quicker and more inclusive access to justice.
Law enforcement agencies (policing and courts) use the Evidence Management Platform to securely collect, analyze, and manage digital evidence from multiple sources. It streamlines workflows, enhances data accuracy, and accelerates investigations—enabling faster, more informed decision-making.
The Criminal Justice Visualization Tool helps unify fragmented data across agencies, enabling justice leaders to uncover system-wide insights. With its interactive interface, users can drill into case trends, identify root causes, and prioritize reforms for more effective justice delivery.
Justice agencies can use AI-powered text redaction to quickly process legal documents—like case files, reports, and victim statements—for sharing with defense teams, oversight bodies, or public requests. It cuts manual effort, protects sensitive data, ensures compliance, and speeds up case disclosures.
The Probation Case Management tool offers officers real-time, mobile access to case details for quicker response and better prioritization. It supports online/offline workflows, while individuals on probation benefit from timely check-ins, location-based support, and digital engagement—improving supervision outcomes.
Key Differentiators
With Video Enabled Justice, courts can conduct virtual first hearings directly from custody, reducing delays and transport costs. It also enables after-hours hearings and remote witness testimonies, ensuring quicker and more inclusive access to justice.
Law enforcement agencies (policing and courts) use the Evidence Management Platform to securely collect, analyze, and manage digital evidence from multiple sources. It streamlines workflows, enhances data accuracy, and accelerates investigations—enabling faster, more informed decision-making.
The Criminal Justice Visualization Tool helps unify fragmented data across agencies, enabling justice leaders to uncover system-wide insights. With its interactive interface, users can drill into case trends, identify root causes, and prioritize reforms for more effective justice delivery.
Justice agencies can use AI-powered text redaction to quickly process legal documents—like case files, reports, and victim statements—for sharing with defense teams, oversight bodies, or public requests. It cuts manual effort, protects sensitive data, ensures compliance, and speeds up case disclosures.
The Probation Case Management tool offers officers real-time, mobile access to case details for quicker response and better prioritization. It supports online/offline workflows, while individuals on probation benefit from timely check-ins, location-based support, and digital engagement—improving supervision outcomes.
Technology Stack
Microsoft Teams
Azure Communication Services
Azure Cognitive Services (facial recognition, object detection, voice-to-text)
Dynamics 365
Power Platform
Azure AI
Client References
Evidence Management Platform Implementation | Jul 10, 2025
"Driving Justice Efficiency at the ICC with Evidence Management Platform"
To combat the growing complexity of transboundary crime, the International Criminal Court partnered with Accenture and Avanade to modernize evidence handling. A custom Azure-based platform now streamlines data collection and analysis, enhancing efficiency and empowering investigators to focus on impactful work.
Reach & Contact
- Owner / Contact
- James W. Slessor, Lily Robinson, Sreyas Subramaniam S
- Active Regions
- EMEA; APAC
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Digitally Enabled Justice (Asset Details)
Evidence Management Platform
In partnership with Microsoft, Accenture and Avanade have developed a secure, cloud-based Evidence Management Platform, which has already been delivered to a client in the international public safety and justice domain. As part of this Project, three critical applications have been developed and implemented: 1. A web-based application/portal, that enables online and email-based submissions and offers centralized Admin Portal for evidence culling processes enriched with AI. 2. eDiscovery Enrichment, a digital evidence enrichment pipeline that utilizes Microsoft Cognitive Services such as facial detection, object identification and voice-to-text transcription to accelerate the processing of information and evidence. 3. eVault, a new digital evidence vault that uses Microsoft Azure and provides enhanced storage and access to digital evidence. The eVault, a cloud-based web application, enables the preservation of large volumes and varied types of digital evidence.
Material Available
Value Proposition
Collect, store, preserve, analyze and review complex and growing data sets of evidence in multiple formats and from multiple sources. Increased productivity, increased speed of investigations and prosecutions, effective use of resources and increased efficiency of trials. Scalable platform for rapid identification, automatic translation and transcription, facial identification and image enrichment. Secure storage with audit trails and chain of custody.
Key Benefits
Collect, store, preserve, analyze and review complex and growing data set of evidences in multiple formats and sources.
Increased productivity, increased speed of investigations and prosecutions, effective use of resources, increased efficiency of trials.
Scalable platform for rapid identification, automatic translation and transcription, facial identification, image enrichment.
Secure Storage with Audit Trails and Chain of Custody
Use-Case Library
Online and email-based evidence submission through a centralized admin portal
AI-enriched evidence culling and review
Digital evidence enrichment: facial detection, object identification and voice-to-text transcription
Rapid identification, automatic translation and transcription of evidence
Image enrichment for investigative analysis
Secure digital evidence storage with audit trails and chain of custody
Preservation of large volumes and varied types of digital evidence
Technology Stack
Microsoft Azure
Microsoft Cognitive Services (facial detection, object identification, voice-to-text transcription)
Cloud-based web applications (submission portal, eVault)
Client References
- International Criminal Court (ICC) — delivered with Microsoft and Avanade
Reach & Contact
- Owner / Contact
- James Slessor, Sreyas Subramaniam Sankaranarayanan, Rohan Tomar, Deepti Gudup
- Active Regions
- EMEA; APAC
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Evidence Management Platform (Asset Details)
Active Regions is inherited from the Digitally Enabled Justice suite, of which this asset is one component, so it describes the whole suite rather than this component alone.
Public Safety Agency Transformation
Public Safety Agency Transformation - Operational Impact Assessment tool (alias Capacity Planning Tool) is an advanced benefits analysis tool developed using Power BI, designed to facilitate data-driven decision-making within Public Safety organizations. The OIA/CPT was created to comprehensively understand and analyze the benefits and disbenefits associated with two or more situations or scenarios, going beyond mere resource allocation to evaluate costing, workforce requirements, and overall organizational performance. Data on activities and processes are collected during workshops, time and motion studies, and thorough analyses of legacy systems. These efforts collect valuable data on various processes executed across the organization. Integrated with incident and HR data enriched the dataset, enabling the OIA model to provide more accurate and insightful results. The OIA/CPT leverages Power BI, to transform the gathered data into a suite of interactive dashboards. These dashboards present a comprehensive visualization of the flow of demand throughout an organization, offering an in-depth understanding of the organization's performance and allowing stakeholders to assess the impact of different scenarios on people, processes, and technology. The OIA/CPT equips the organization with insights derived from the dashboards, offering heightened confidence in predicting and planning for potential changes. The OIA/CPT can be used to optimize resource allocation and workforce requirements to enhance organizational efficiency effectively. The OIA/CPT empowers decision-makers to evaluate the consequences of various changes and make informed choices, aligning the organization with its strategic objectives.
Value Proposition
Reduction in unplanned staffing costs; faster deployment planning; improvement in resource utilization; reduction in manual resource planning time. Enables A/B scenario testing before full implementation and provides end-to-end process visibility to identify bottlenecks.
Key Benefits
Cost Reductions in Staffing - Cuts unplanned hiring and bench costs by 8–12%, thanks to accurate forecasting and early identification of skill gaps. Reduces overtime and overstaffing by optimizing resource deployment.
Faster Response Readiness: Enables deployment planning 20–30% faster by identifying and securing critical personnel in advance. Minimizes delays caused by last-minute staffing shortages during high-demand periods (e.g., emergencies, events).
Improved Resource Utilization - Boosts utilization rates by 10–15% through real-time visibility of available resources and forecasted demand. Helps avoid under- or over-allocation across teams and geographies.
Time Savings in Resource Allocation - Up to 40% reduction in time spent on manual resource planning and coordination. Automated matching skills for project needs enables faster staffing decisions (from days to hours).
Use-Case Library
The Capacity Planning Tool (CPT) provides a comprehensive digital twin of departmental operations. Accenture's Capacity Planning Tool unifies HR, finance, and operational data into a single view. Tracking offenses, workforce, and costs at a glance is made easy along with a location map which showed offense counts across locations.
The Power BI-based benefits analysis tool empowers teams to run rapid A/B scenario comparisons, allowing them to test and validate innovation models before full implementation. By visualizing outcomes across key metrics such as cost, resource impact, and performance.
The tool provides a process-level view of end-to-end activities, tracking task durations and flagging delays or inefficiencies. This enables leadership to identify bottlenecks, streamline workflows, and make data-driven decisions to boost operational performance.
Key Differentiators
Power BI's seamless data connectors integrate information from HR, incident management, finance, and legacy systems, creating unified dashboards that break data silos and deliver a single source of operational truth.
It also delivers visually intuitive dashboards and reports that justify decisions with data, ensuring full traceability of resource deployment and cost-benefit insights for internal governance and public accountability, thus, build stakeholder trust and reinforces data-backed governance.
We Leverage advanced data modeling and interactive scenario simulations to uncover inefficiencies, optimize workforce utilization, and visualize the cost and operational impact of change—empowering smarter, faster decisions and thus, drives productivity by helping agencies "do more with less," supporting lean operations without quality loss.
Our tool empowers organizations with real-time, customizable dashboards and predictive modeling to monitor KPIs, forecast surge scenarios, and enable proactive capacity planning. It supports rapid A/B scenario testing and visualizes pilot outcomes across people, processes, and systems—lowering the risk of tech adoption & boosting responsiveness.
Technology Stack
Power BIData connectors
Client References
- West Midlands Police (UK)
Reach & Contact
- Owner / Contact
- James W. Slessor, Sreyas Subramaniam S, Rohan Tomar
- Active Regions
- EMEA
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Public Safety Agency Transformation (Asset Details)
Connected Virtual Ports
Connected Virtual Ports is a cloud-based dashboard for clients at marine container ports, including port terminal operators, port authorities and port owners. The platform combines data from existing Ports Terminal operating systems, a broad range of inputs from IoT sensors and analytics capabilities into a integrated command center, accessible anywhere.
With Connected Virtual Ports, operators can streamline port operations, reduce congestion, improve productivity and increase worker safety; technicians can monitor and track performance of equipment, identify equipment anomalies and provide a faster response time in case of breakdown; terminal operators can identify idle equipment, improve equipment utilisation, reduce unnecessary equipment runtime and track sustainability by monitoring the energy usage of individual equipment and assets.
Connected Virtual Ports allows users to measure, monitor and understand operational KPIs, leading to actionable insights and improved port performance.
Material Available
Value Proposition
Reduces congestion and vessel waiting time; improves workforce and equipment efficiency; enables condition-based maintenance to cut downtime; increases TEU moves and Gross Moves Per Hour; supports sustainability tracking via energy usage monitoring.
Key Benefits
Better workforce efficiency - Improve productivity through the dynamic reallocation of work orders through location-based analytics.
Enhance operational efficiency - by integrating PLC and sensor data to reduce equipment idle time and energy usage.
Improve inventory optimisation - combine weight/height detection sensors with forecast based analytics to set-up condition based automatic spare part ordering.
Increase Gross Moves Per Hour (GMPH) - through effective planning of the berthing space, status of equipment and weather conditions.
Increase TEU moves - understand operations and gain in container movement efficiency.
Reduce equipment downtime - by detecting potential issues before causing risks or issues.
Reduce equipment secondary failure - through early detection and condition based maintenance.
Reduce vessel waiting time - by enabling vessels to spend less time in the port, port operators can benefit from additional capacity.
Use-Case Library
Equipment turnaround management: Planning and executing scheduled maintenance shutdowns of machinery to understand when to perform essential repairs, inspections, and upgrades while minimizing downtime and ensuring safety and compliance.
In port congestion management: Focus on reducing delays and improving vessel flow by optimizing berth scheduling, cargo handling, and coordination among port stakeholders. It's especially vital in busy ports where congestion can cause increased costs, fuel usage, and supply chain disruptions.
Dynamic planning: Real-time adjustment of plans based on changing conditions, such as demand shifts, supply disruptions, or resource availability. It enables organizations to stay agile, respond quickly to uncertainty, and optimize operations continuously.
Worker productivity: By leveraging real-time KPIs and analytics, organizations can gain immediate insights into worker performance and operational bottlenecks. This enables more effective planning, faster decision-making, and continuous improvement in port operations efficiency.
Technology Stack
Cloud (IoT)PLC and sensor data integrationTerminal Operating Systems
Client References
Tides of Change | Dec 12, 2025
"Indonesia Ports Corporation (IPC)"
IPC partnered with Accenture to create a digital port strategy using IoT sensors on tugboats and cranes. The Connected Virtual Ports solution integrates real-time data into a unified dashboard, improving efficiency, customer collaboration, and service delivery. It also enabled IPC to launch new services and unlock revenue streams.
Additional Resources
Reach & Contact
- Owner / Contact
- Prasanna Ellanti, Daniel Melkin, Lisa Stock
- Active Regions
- APAC
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Connected Ports (Asset Details)
Traveler Processing Index - Borders and Immigration Benchmarking Tool
TPI analyses over 20 indicators from global databases, including the World Economic Forum, International Migration Institute, and UN Refugee Agency among others. The TPI measures countries’ performance across the dimensions of border infrastructure, immigration services and travel & border processing. This tool is the foundation for our 'State of the Border' and 'State of Immigration' reports. We use these reports to: (A) Present back to border services clients the data on their performance that others hold and the analysis of what that data means in the context of macro and country specific trends. (B) Help quantify border services clients externally facing ambition or status – what does it mean to be ‘world class’ – and pose questions about their performance – are they in a position to refute, confirm or explain what these indices are saying about them? What if their political masters ask them for an explanation or to show that they are world class? (C) Support business cases for large transformation programmes or to inform aspects of operating model design – e.g. augmenting the identification of KPIs to measure capability performance.
Material Available
Value Proposition
Provides quantifiable, outside-in view of border management and immigration performance using public KPI data from trusted sources (WEF, World Bank, UN). Helps clients understand what 'world class' means, supports business cases for transformation programmes, and has proven to unlock new clients and new work.
Key Benefits
Many of our clients ask us: 'what do other countries do?' and 'how do I become a world-leading border agency'? This asset helps address these questions in a quantifiable way, using public KPI data from trusted sources such as WEF, World Bank and UN.
This asset provides an outside-in view on a country's performance in border management and immigration, travel facilitation. Often this helps gain new perspectives on where our clients should focus on to provide a better service / perform better. It has proven to be an excellent conversation starter to unlock new clients, new work.
Use-Case Library
Border crossing efficiency analysis
Immigration process benchmarking
Policy impact assessment
Technology Stack
Cloud-based analyticsData visualization dashboardsIntegration with border management systems
Client References
- UK Home Office
- US CBP (indicative)
Reach & Contact
- Owner / Contact
- Ryan Oakes, Prasanna Ellanti, Alexander de Voet
- Active Regions
- Global (notably UK, EU, US, APAC)
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Not recorded
Source: Accenture Reinvention Console - Traveller Processing Index - Borders & Immigration Benchmarking Tool (Asset Details)
Avanade Grant Making Solution (Microsoft)
Avanade's Grant Management Accelerator is a Microsoft-based solution that enables foundations, governments, nonprofits, and research organizations to manage the complete grant lifecycle across Grant Seeking, Grant Making, and Grant Operations. As both a front-office solution (grant seeking and grant making) and back-office solution (grant operations), it supports opportunity discovery, application management, reviews, awards, payments, compliance, impact measurement, and outcome reporting. Organizations can improve stakeholder and grantee experiences through a modern, intuitive portal, while reducing administrative effort through configurable workflows, automation, and streamlined lifecycle management. The solution accelerates grant discovery and funding acquisition through integrated grant search capabilities, improves compliance and accountability with outcome-based reporting and impact measurement, and enables better financial planning, budgeting, and expenditure tracking to support informed decision making. Built on Dynamics 365, Power Platform, and the Common Data Model for Nonprofits, it improves transparency, operational efficiency, grantee experience, and measurable mission impact.
Material Available
Value Proposition
Enhances efficiency and transparency across the full grant lifecycle for all stakeholders. Saves time through automated conversion processes (Pre-Application to Application to Award), flexible application design, configurable workflows, and outcome management for strategic decision making.
Key Features
Grant Making
Streamline the grant creation and administration process with flexible workflows and outcome management.
Two-Step Grant Request Process: Utilize a Pre-Application and a detailed Application, with automated conversions from Pre-Application to Application and from Application to Award.
Flexible Application and Report Designers: Offers flexibility with multiple sections, templating, and question branching, adaptable across various programs.
Configurable Workflow Stages: Manage request portfolios with stage workflows configurable by program, ensuring tailored processes.
Optimized Grant Administration: Leverage requirement and payment schedulers to streamline the grant administration process.
Outcome Management: Measure and evaluate impact through outcome management functionality, aiding strategic decision-making.
User-Friendly Grantee Portal: Benefit from an intuitive portal for submitting applications, tracking status and due dates, searching for new opportunities, and tracking payments.
Grant Seeking
Simplify the search and application process for grant seekers with an intuitive portal and customized search interface.
Customized Grant Search Interface: Expedite the identification of appropriate grants, eliminating the need for manual searches.
Application Tracking and Proposal Generation: Store details of funding opportunities, link them with projects, and track application requirements. Assist in creating proposal documents with integrated budget details and expected results metrics.
Stakeholder Communication: Facilitate communication throughout the process with native Microsoft Teams and Outlook integration, ensuring synchronized team objectives and compliance.
Interoperability with Common Data Model: Leverage the Common Data Model, ensuring interoperability and seamless integration with other systems.
Grant Operations
Enhance project management and financial tracking with comprehensive tools for aligning funding sources and monitoring project activities. Align funding sources, create project contracts, plan budgets, and track project activities, providing comprehensive projected vs. actual variance budget reports.
Grant specific Currency and Exchange Rate: Managing Grant specific Currency and Exchange rate for Reporting to Donor.
Grant Reporting: Grant Reporting used to report back to Donor periodically. The report can be in Company currency, Grant Currency and Company Group Currency
Project WBS Mapping with Dimensions: The Project Work Breakdown Structure can be defined with required Activities, and the Financial Dimension can be mapped on each Activity Level instead of having the dimension mapped on the Project level.
Project Forecast Phasing for Annual budget: The Forecast planning can be done for each activity from the Project Work Breakdown Structure and can be phased out Monthly/Quarterly/Half-yearly/Yearly for Annual Budgeting.
Inventory Purchase through Project: It is used to provide the visibility of Project Inventory from receipt till distribution to beneficiaries.
Cost Apportionment Report: It is used to derive the Admin cost and allocate it to a Project funded by a Grant.
Use-Case Library
Government grant programs
Nonprofit funding management
Research grant administration
Technology Stack
Microsoft DynamicsMicrosoft Power PlatformCommon Data Model
Client References
- UK Research Councils
- US Federal Agencies
Reach & Contact
- Owner / Contact
- Srishti Verma, Dave Hisler, Mariame Silmont
- Active Regions
- Global (focus on US, UK, EU)
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Avanade Grant Making Solution (Microsoft) (Asset Details)
Higher Education Benchmarks
A comprehensive set of insights on education related metrics and benchmarking of individual educational institutions relative to their peers. The Higher Education Benchmarks insight widget provides a comprehensive set of insights on education related metrics. In addition, it benchmarks individual educational institutions across education related parameters relative to their peers.
Material Available
Value Proposition
Focuses on specific education-related metrics including: enrollment breakdown and projected changes; admissions funnel trends; list price and estimated discount rates; retention rates; graduation rate differences by race/ethnicity; expenses and revenue breakdown; staff breakdown compared to peers and salaries/expenses over time.
Key Benefits
This Widget provides a dashboard that describes education related metrics to derive insights on key trends. It also benchmarks individual institutions by comparing them to their peers.
Use-Case Library
Academic performance benchmarking
Operational efficiency analysis
Student experience improvement
Technology Stack
Cloud analyticsData integration with SIS/ERP
Client References
- University of Maryland
- Southern New Hampshire University
- Fairfield University
Reach & Contact
- Owner / Contact
- Ajay Vasal, Anupam Shringi, Abhishek Chakraborty, Debayan Daw, Nandini Sachdev, Nupur Waishampayan, Rahul Agrawal, Sonal Chandra, Vineet Narang
- Active Regions
- Americas
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Not recorded
Source: Accenture Reinvention Console - Higher Education Benchmarks (Asset Details)
Oracle Higher Ed Back Office Transformation
A fully configured Oracle Cloud environment covering ERP, HCM, and Maintenance Cloud — built for Higher Ed use cases. Perfect for client demos, accelerated design sessions, and internal enablement. It includes a Full-Suite Demo Environment, fully configured Oracle Cloud environment purpose-built for Higher Education institutions. It spans the full ERP and HCM footprints, plus Maintenance Cloud, and is designed to support client demos, design sessions, and internal enablement. Originally developed after the successful Oracle Cloud implementation at the University of Tennessee, this environment addresses a critical gap in the market: the need for Higher Ed-specific Oracle demos and design tools. Most institutions are still on legacy platforms like PeopleSoft and will eventually move to Oracle Cloud — this asset helps accelerate that journey.
What’s Inside: 1. ERP Cloud: General Ledger, Fixed Assets, Procurement, Accounts Payable, Accounts Receivable, Cash Management, Projects, Grants, Expenses 2. HCM Cloud: Core HR, Benefits, Compensation, Time & Labor, Absence, Payroll, HR Help Desk, Recruiting & Onboarding, Talent 3. Maintenance Cloud: Asset Management, Inventory
Material Available
Value Proposition
Helps clients visualise future-state processes before their environments are ready, reducing delivery risk and accelerating design workshops. Reusable across pursuits, capability showcases, and Accenture team onboarding.
Key Benefits
Reusable Across Projects: Serves as a flexible tool for pursuits, design workshops, capability showcases, and internal demos.
Enables Better Design Decisions: Helps clients visualize future-state processes before their environments are ready.
Accelerates Sales Cycles: Brings Higher Ed-specific Oracle Cloud scenarios to life with real demos.
Reduces Delivery Risk: Aligns teams early through walkthroughs of key processes using pre-built configurations.
Improves Internal Readiness: Supports training and onboarding of Accenture teams with hands-on experience.
Use-Case Library
ERP modernization
Shared services for universities
Regulatory reporting
Key Differentiators
Accelerated design workshops before the client environment is ready
Internal training and cross-team enablement
This asset is more than just a sandbox — it's a strategic foundation for building and scaling Oracle Cloud work across the Higher Education sector
Technology Stack
Oracle Cloud (ERP, HCM, Maintenance Cloud)
Client References
- University of Tennessee
- Kansas State University
Reach & Contact
- Owner / Contact
- Vamsi Andavarapu, Brennan Direnfeld, Glenda Hernández, Jan Wagner, Joanne Gob-Cruz, Joshua D. Sandstrom, Mary Kugler, Ricky Chan, Sara Sauerbrey, Stephen D. Britcher
- Active Regions
- Americas
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Oracle Higher Ed Back Office Transformation Accelerator (Asset Details)
Oracle Public Sector Back Office Transformation Accelerator
The Accenture Oracle Public Sector Back Office Transformation Accelerator is fully configured for Finance, Procurement and HCM business functionalities based on Accenture BPM model to Level 5 processes. The Accenture Oracle Public Sector Back Office Transformation Accelerator is fully configured for Finance, Procurement and HCM business functionalities based on Accenture BPM model to Level 5 processes. Together Accenture and Oracle has a large customer base; 24 PeopleSoft/ Oracle Customers, Accenture has implemented 16 of these. This initiative is focused on defending and expanding our public sector footprint while transforming our client base to a modern ERP platform allowing our clients to realize significant hard and soft dollar savings. Accenture brings a pre-configured Public Sector Solution with over 400+ assets to address Public Sector functionality and to close pending gaps within Oracle back office. Some of the IP we created addresses specific areas such as: Cash Basis Accounting, Modified Accrual Accounting, Funds Allocation (DOT), Public Sector specific Chart of Accounts, Smart Hire, Time and Labor, Position Management and Civil Service Hiring. The preconfigured platform industry template includes:
- Fit/Gap of Oracle Cloud to Public Sector Requirements to drive the solution
- Relevant Process and Sub-Process artifacts to support the business process and Public Sector requirements for Finance, Procurement, Inventory, and Human Resources
- Public Sector relevant reporting, AI based conversational UIs, PaaS solutions
Material Available
Value Proposition
Enables migration to modern ERP with significant cost savings, lower TCO, and reduced transaction/compliance/procurement costs through standardisation and automation.
Key Benefits
Drive agile innovation on top of intelligent enterprise via digital decoupling of flexible modular micro-services
Increased productivity by enabling a truly digital workforce and the ability to attract the workforce of the future
Increased revenue and operational excellence from digital mission processes
Reduced cost of transactions and compliance achieved via standardization and automation
Reduced total cost of ownership (TCO) through the elimination of legacy enterprise platforms by hybrid cloud platforms
Reduction of sourcing and procurement costs by moving to intelligent procurement
Use-Case Library
State and local government ERP upgrades
Public sector financial management
Technology Stack
Oracle Cloud (Finance, Procurement, HCM, Inventory)PaaSAI-based conversational UIs
Client References
- WYOSAFE (Wyoming State)
- US State Agencies
Reach & Contact
- Owner / Contact
- Ryan Metcalf, Xiane C. Quijano, Holly Enders, Beng Zurbano
- Active Regions
- US, Canada, EMEA
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Not recorded
Source: Accenture Reinvention Console - Oracle Public Sector Back Office Transformation Accelerator (Asset Details)
Velocity Core Fabric for PS
AWS cloud platform used to accelerate deployments of a cloud native landing zone in AWS or a Native data lake that meets FedRamp Moderate ready regulatory requirements Automated delivery of a full scale FedRamp ready platform on AWS to help speed up delivery around data lakes and pipeline and applications for RFPs or industry specific platforms This asset builds on the existing code base on assets of Velocity SCF and Velocity DLF to meet reglatory requirements for Pub Sec and has a separate engineering team adding to the code base
Material Available
Value Proposition
Reduces cost of asset development and speeds delivery of data lakes, pipelines, and applications for RFPs and industry-specific platforms while meeting FedRAMP regulatory requirements.
Key Benefits
Reduced Cost of Asset Development
Speed to Delivery
Use-Case Library
Citizen portals
Case management
Digital service delivery
Technology Stack
AWSVelocity SCF (Secure Cloud Foundation)Velocity DLF (Data Lake Fabric)
Client References
- Australian Government
- Canadian Provinces
Reach & Contact
- Owner / Contact
- Valerie Armbrust, Abbey Campbell, James McGinn
- Active Regions
- APAC, North America, EMEA
- Pillar
- Workforce Transformation, Digital Sovereignty
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Velocity Core Fabric for Public Services (Asset Details)
Common Synthetic Environment (CSE)
The Common Synthetic Environment (CSE), is a flexible environment in which military simulators and command-and-control systems can be integrated and operated in unison. The environment is utilized to showcase simulation interoperability capabilities as well as to validate the requirements for the new capabilities and to support the concept development and innovation. It enables tangible Defense use cases directly supporting all major synthetics sales opportunities
Material Available
Value Proposition
Simulates multi-domain operations across physical, virtual, and cognitive dimensions using advanced data management, Agentic AI architecture, and simulation engines. Integrates with existing client C2 (Command and Control) systems, planning tools, ERP, and data sources to foster a "train as you fight" approach, with the optimal service composition selected per client use case.
Key Benefits
Enables innovation and development for realistic, multi-domain military training and decision support through live, virtual, and constructive simulations.
Incorporates advanced data management, artificial intelligence framework and powerful simulation engines.
Integrates with C2 systems and empowers Next Generation C2 by enhancing training and exercises, decision-making efficiency, and operational effectiveness.
Serves as a reference environment and core for enterprise-wide development and innovation around synthetics.
Vendor agnostic and extensive ecosystem which can be built upon.
Use-Case Library
Command and control modernization
Secure communications
Engineering process automation
Technology Stack
Agentic AI architecture
simulation engines
C2 integration (SitaWare)
Data OS (Palantir)
ERP ORBAT data (SAP DS, Sword)
JTAC simulator (VBS4). Ecosystem partners span Simulators (Valkyrie, VT MAK, Unity, PLEXSYS, SAAB, NVIDIA Omniverse, Bohemia Interactive), AI (Palantir, NVIDIA, Microsoft, AWS, Google, Hedera), Geospatial (Cesium, Esri, Maxar, Planet), XR (Taqtile, PTC), Hardware (Dell, HP, Varjo, HoloLens, Vision Pro, Meta), and Infrastructure (Improbable, Skyral, Pitch, Red Hat)
Client References
- European Defense Agencies
Reach & Contact
- Owner / Contact
- Jaakko Hyvarinen, Oliver Befrage
- Active Regions
- EMEA
- Pillar
- Workforce Transformation, Defense, Digital Sovereignty
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Common Synthetic Environment (Asset Details)
SAP for Defense
SAP-based solutions tailored for defense sector needs, covering logistics, finance, HR, and mission support.
Material Available
Solution blueprints, SAP reference guides
Value Proposition
Delivers integrated, compliant, and scalable ERP for defense organizations.
Use-Case Library
Defense ERP modernization
Asset management
Personnel readiness
Technology Stack
SAP S/4HANA for DefenseSAP Analytics Cloud
Client References
- German Bundeswehr
- UK MOD
Reach & Contact
- Active Regions
- Europe, North America, APAC
- Pillar
- Workforce Transformation, Defense
- Stage 0 / GTM Kit
- Not recorded
Accenture Common Operating Platform (ACOP)
A real-time, AI-driven ISR mission control platform delivering multi-domain (air, land, maritime) situational awareness and decision advantage. Open, modular, AI-enabled architecture — 100% browser-based. Deployed for force protection, border, and critical infrastructure missions. Built for AWS sovereign and disconnected/edge deployment.
Material Available
Key Differentiator
ISR and C2 capability with AWS edge (Outposts/Snowball) compatibility. Positioned for MoD and NATO pursuits.
Use-Case Library
Mission control operations
Intelligence surveillance and reconnaissance
Command and control
Disconnected and edge operations
Multi-domain operations support
Technology Stack
AWS Outposts / AWS Snowball for edge and disconnected deployment.
Sovereign-capable.
Positioning
When This Fits
Defense ministries with mission control, ISR, or C2 needs — especially with air-gap, disconnected, or sovereign requirements.
When an Alternative Fits Better
For multi-cloud FinOps and cost governance (not mission ops), use CSP Tracker. For secure cloud orchestration broadly, SCOPE is the entry point — especially when paired with SAP for DIB.
Client References
- UK MoD / DLIS — flagship
- Maritime Surveillance — Digital Horizon & the US Navy
- NATO engagements — horizon
Reach & Contact
- Owner / Contact
- Marty Hebeler — marty.hebeler@accenture.com
- Active Regions
- UKI, NATO/FBL, APAC
- Pillar
- Defense
- Sub-Segment
- Defense & Military
- Maturity
- GTM Ready
- Stage 0 / GTM Kit
- Yes
CSP Tracker
Defense-specific multi-cloud FinOps and governance — real-time visibility, optimization, and control of cloud spend across classifications. Pulls in data from AWS, Azure, OCI, and GCP. Unified single-pane-of-glass for cost, utilization, and compliance, with predictive analytics and automated insights for budget optimization.
Material Available
Key Differentiator
Defense-specific FinOps with multi-cloud visibility. Addresses audit and cost governance in complex defense procurement.
Use-Case Library
Multi-cloud spend visibility
FinOps governance and optimization
Defense cloud compliance tracking
Cost attribution across programs
Technology Stack
Multi-cloud FinOps across AWS, Azure, OCI, and GCP.
Predictive analytics and automated alerting.
Note: public demo is "coming soon" per Defense Pillar Stage 0.
Positioning
When This Fits
Defense organizations needing multi-cloud cost visibility, FinOps discipline, and compliance tracking across complex procurement.
When an Alternative Fits Better
For secure cloud orchestration in classified environments, use SCOPE. For mission ops (not cost), use ACOP.
Client References
- Defense clients (internal — no public credentials)
Reach & Contact
- Owner / Contact
- Defense Asset Team (Lead: Marty Hebeler)
- Active Regions
- UKI, NATO/FBL, APAC
- Pillar
- Defense
- Sub-Segment
- Defense & Military
- Maturity
- GTM Ready
- Stage 0 / GTM Kit
- Yes
Climate Disaster Command Center
To adapt & combine existing natural disaster modules into broader ESG solution to address potential threats to energy, food security, critical infrastructure and other challenges. This will allow our sustainability practice to broaden applicability to other groups such as first responders, food/agricultural agencies, and many others. Each module will be integrated into a common operating platform leveraging the power of Gen AI to enable true operational actions be evaluated, simulated and taken directly within the platform.
Our platform is going to provide a command center that centralizes activity across multiple types of natural disasters & climate situations. Development will include: Base Operations Center – common ops control center for monitoring, visualizing, and acting on Building the base platform and operations command center. This will allow for the following deep dive modules: 1. Wildfire – main asset modules are developed, however testing & refinement pending 2. Flooding – only PoC completed with mock data and limited Gen AI capabilities 3. Earthquake – only low fidelity prototype is available 4. Storms & Hurricanes – AFS asset available, needs to be rebuilt for commercial use
Material Available
Value Proposition
Uses GenAI to streamline disaster operations, reduce costs, and improve outcomes. Broadens applicability across H&PS agencies (first responders, food/agricultural agencies), diversifying the asset portfolio and creating new revenue streams and pipeline.
Key Benefits
Cost Savings: Leveraging GenAI to streamline operations and improve outcomes / reduce costs for our clients.
Diversification: Diversifying portfolio of Space Innovation & H&PS assets and clearly demonstrating operationalization of GenAI solutions.
Market Expansion: Expand the applicability to a wider range of H&PS agencies and organizations to increase pipeline and market.
Revenue & Profit: Generating new revenue streams, improving deal origination, qualification & win-probability .
Use-Case Library
Disaster response coordination
Climate risk analytics
Emergency resource management
Technology Stack
Generative AIPalantir (MetaConstellation satellite tasking, Co-pilot)satellite imagery and computer vision
Client References
- US FEMA
- EU Civil Protection
Reach & Contact
- Owner / Contact
- Gaurav Gujral, Scott A. Nichols, Louis Engelen, Mariia Kunitsyna
- Active Regions
- Global (focus on US, EU, APAC)
- Pillar
- Workforce Transformation, Defense, Digital Sovereignty
- Stage 0 / GTM Kit
- Not recorded
Source: Accenture Reinvention Console - Climate Disaster Command Center (Asset Details)
Data and AI Studio EU NATO Lab
The EU NATO Lab initiative accelerates AI-powered data-driven insights for PS deals in the EU & NATO markets spanning ESG, Energy, Border, Space, Food, Transport, Defense & Tech Strategy services via quick prototyping of cross-opportunity use cases to existing & potential clients Operational assets include: 1. EU/NATO Defense – Border & port security, Cyber Intel, Immigration 2. Enterprise – Cloud, Chat/IVR, Cloud Data & AI Services 3. Space – Earth observation, satellite Analytics 4. ESG – Food security, energy security, Resilience
Material Available
Value Proposition
Provides critical AI/Data/Cloud expertise to improve win probability on Platform and Data & AI deals (~$450M pipeline). Invests in solving hard problems with a global team of research scientists and offers dynamic capacity for specialised AI/Cloud/ML delivery.
Key Benefits
Provide Critical AI/Data/Cloud expertise to improve PWin on our Platform and Data & AI deals currently a pipeline of +/- $450M, Invest in solving hard problems with global team including research scientists in the H&PS space, Dynamic capacity to support delivery on specialized AI/Cloud/ML services
Use-Case Library
AI for threat detection
Secure data sharing
Joint analytics projects
Technology Stack
Azure, AWS, GCPCustom AI/ML frameworks
Client References
- NATO member states
Reach & Contact
- Owner / Contact
- Bryan Rich, Carolina Aguilar, Rohit Kumbhar, Roxana Haytova, Sofia Galligani, Viveca Pavon
- Active Regions
- EU; NATO markets
- Pillar
- Defense, Digital Sovereignty
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Data & AI Studio (EU Nato Lab) (Asset Details)
NavAI
NAV AI is an enterprise-scale, self-service generative AI workspace developed by Accenture, designed for secure and sovereign deployment across on-premise, cloud, or hybrid environments. It allows users to rapidly create custom workspaces and agents tailored to specific tasks, connecting employees to approved data sources, AI models, and prompts. NAV AI emphasizes robust security and compliance, providing encrypted traceability for every agent’s data, model, and compute resources. The platform generates real-time certificates of compliance for each agent, ensuring full adherence to enterprise policies. NAV AI supports low-code and no-code deployment, enabling rapid development and scaling of AI solutions across diverse business functions. Its architecture is designed to handle both structured and unstructured data, including documents, images, videos, and geospatial information, while maintaining strict governance and responsible AI standards. NAV AI is Designed to Connect Accenture Core Principles of AI Adoption Into a Sovereign AI Solution that will drive enterprise transformation.
Material Available
Key Differentiator
Sovereign-ready agentic workflow orchestration without cloud lock-in.
Key Benefits
Faster Time-to-Value: Domain experts can build and deploy AI Assistants quickly, reducing reliance on technical teams.
Increased Productivity: Streamlined workflows and automation free up resources for higher-value tasks.
Cost Efficiency: No-code environment lowers development costs and minimizes the need for specialized AI talent.
Scalability & Flexibility: The solution adapts to new use cases, supporting ongoing business growth and transformation.
Improved Decision-Making: Enhanced access to data-driven insights empowers better, faster business decisions.
Use-Case Library
Legacy code modernization
Agentic workflow orchestration
No-code AI assistant creation
Employee self-service AI
Pipeline analysis tooling
Key Differentiators
NAV AI was built to support sovereign AI principles verifying models, compute, and usage as well as providing the ability to deploy on-prem, multi-cloud or air-gapped infrastructure.
NAV AI empowers end users to create and manage model switchboard for selecting multiple and diverse LLMs based on cost, performance, and trust including open source and proprietary.
Agentic Managed Encrypted Attestations of compliance with policies for every data set, every AI model, computate workload including lineage, residency and policy compliance
Low-Code No-Code deployment with NAV AI empowers all business functions to rapidly develop and deploy AI solutions, enhancing innovation and efficiency.
Agentic Managed second level of guardrail for agents with autonomous and semi autonomous tasks with hardware encoded guardrails to provide command and control over agents.
Technology Stack
AWS Sovereign Cloud, AWS Bedrock, AWS infrastructure (foundation models accessed via Bedrock).
Positioning
When This Fits
Government agencies that want to deploy AI agents fast across many internal workflows, especially with sovereignty or data residency requirements.
When an Alternative Fits Better
If the need is enterprise BI + dashboards, consider Amazon Quick Suite. If it is SDLC/dev tooling, consider GENiE or Kiro. If the use case is purely document extraction, Processing.AI is the sharper fit.
Client References
- Austria Ministry of Finance — legacy code modernization, 11,000+ staff
- CalSTRS (California State Teachers' Retirement) — agentic workflows for Investments team
Reach & Contact
- Owner / Contact
- Senthil Ramani, Viveca Pavon — viveca.pavon@accenture.com, Bryan E. Rich, Ángel del Valle Loarte, Amir Bagherpour, Carl Sharpe, Ion Caza, Roxana Haytova, Sofia Galligani, Will J. Pohlman
- Active Regions
- EMEA, Americas, APAC
- Pillar
- Workforce Transformation, Digital Sovereignty
- Sub-Segment
- Government Operations
- Maturity
- Deployed
- Stage 0 / GTM Kit
- Yes
- Roadmap
- Social Services Use Cases (FY26 Q4)
Defense Use Cases (FY27 Q2 – Q4)
SNAP Agent
Agentic AI across the SNAP eligibility lifecycle — intake, interview, verification, determination and ongoing case management. Its flagship capability is an AI Interview Agent that listens to a live eligibility interview and prompts the worker on applicable policy, likely inconsistencies and the probing questions to ask, with real-time transcription and Spanish/English translation. Supporting agents cover resident engagement, eligibility intake, verification data matching, benefits navigation, quality control, policy insight, appointment scheduling and caseworker support.
Material Available
Value Proposition
For eligibility staff: improved confidence and focus for new workers, and fewer post-interview corrections. For residents: focused, efficient interviews and more equitable treatment through consistent policy application. For agencies: improved program integrity, scalable support through high-volume periods and onboarding, and a direct route to reducing the SNAP payment error rate. Targeted interventions are typically implemented within 8-16 weeks.
Use-Case Library
AI Interview Agent: prompts the worker on applicable policy, likely inconsistencies and the probing questions to ask during a live eligibility interview
AI Application Assistant: reviews applications, recommends the required documentation and flags missing or questionable entries
Customer Chatbot: guides clients through reporting household, income and other program changes
Proactive Communications: automated SMS and email reminders for interim reports, recertification and mandatory change reporting
Call Summarization: speech-to-text and natural language processing transcribe and summarise service calls, removing manual note-taking
Intelligent Document Processing: extracts income and household detail from forms, checks for missing signatures and flags discrepancies against reported information
Automated Verification: matches reported income and resources against approved data sources and triggers eligibility recalculation or worker review
High Risk Case Analyzer: risk-scores a determination before it is saved and suggests preventive actions to the worker
RPA for Reported Changes: applies client and system reported changes — income, address, household composition — and processes the benefit impact
Error Triage Dashboard: scores and prioritises cases by error likelihood and financial impact, and monitors error trends
Live transcription and translation: real-time Spanish/English interpretation so resident and worker can speak different languages
Technology Stack
Amazon QAWS Polly speech synthesisspeech-to-text and natural language processingreal-time translationintelligent document processingrobotic process automationconversational AIintegration with state eligibility systems
Client References
- State of Ohio, Department of Job and Family Services — SNAP payment error rate reduction programme, targeting a fall from 9.01% to 6% from FFY26
Reach & Contact
- Active Regions
- US
- Pillar
- Workforce Transformation, Social Services, Integrated Eligibility
- Stage 0 / GTM Kit
- Not recorded
Source: AI Interview Agent for SNAP - KX document
Process Models
BPM assets provide a comprehensive framework for understanding, analyzing and optimizing organizational processes. This framework consists of various assets which act as a foundation for process reengineering, improvement, and process excellence. Logical Operating Model and Process Hierarchy - Logical Operating Model (LOM) is a logical, visual representation of key strategic & enabling business domains/capabilities required by an organization to operate and consists of Level 1 and Level 2 capabilities, while Process Hierarchy follows a parent-child relationship structure and provides a decomposition of key capabilities in the LOM and goes up to level 5. Process Flows provide a detailed, visual representation of business activities within sub-capabilities, connecting events, tasks, actors, input data, functions, rules, and outputs in chronological order. They are created using modeling standards like BPMN or EPC and are linked to the lowest nodes of the Process Hierarchy. End-to-End (E2E) processes deliver a holistic view of interconnected capabilities, often at Level 3, to represent logical flows such as Order-to-Cash, Complaint-to-Resolution, or Hire-to-Retire, ensuring seamless process integration. Process Impact Matrix (PIM) evaluates and identifies high-impact processes by aligning them with global macroeconomic, industry, and client-specific goals. This asset is instrumental during the diagnostic and exploratory phases, assessing processes against business objectives to drive strategic decisions.
BPM includes LOM with a one-page industry view; Process Hierarchy with capability breakdown; End-to-End flows showing a holistic process view; Process Flows, detailing execution steps; and PIM, identifying high-impact processes for strategic goals.
Material Available
Stage 0 DeckAsset RoadmapProcess Flows (Border Services, Customs, Defence, Global Cities/APIP, Grants Management, Postal, Public Safety, Revenue)E2E Processes (Border Services, Customs, Defence, Education)PIM (Border Services, Defence, Postal, Social Services)Integrated Eligibility BPMReinvention Console record ↗
Value Proposition
Process Flows enable in-depth analysis to optimise inefficiencies and bottlenecks and ensure consistency of output. E2E processes surface bottlenecks and drive efficiencies and cost reductions. PIM evaluates direct business impact and links processes to strategic imperatives for better alignment.
Key Benefits
The Logical Operating Model and Process Hierarchy provide structured view of business capabilities, aligning people, processes & technology with strategic objectives to streamline process understanding, identify interactions and enterprise support processes
Process Flows ensures alignment with company standards which enables in-depth analysis to optimize inefficiencies and bottlenecks and guarantees consistency and continuity of output through well-documented processes, improving overall operational efficiency.
Process Impact Matrix helps evaluate the direct business impact of processes and take corrective actions. PIM asset has the potential to drive business strategy execution and establish a clear linkage of processes to strategic imperatives for better alignment.
End to End helps understand daily business activity, bottlenecks and achieve efficiencies, cost reductions in sub-processes. They optimize processes from both people and technology perspectives, driving overall performance.
Use-Case Library
The LOM and Process Hierarchy acts as single source of truth for strategic planning, analysis, and decision-making. They help prioritize critical capabilities for digital transformation for business process re-engineering & process led application maintenance.
Process flows serve as a comprehensive source for operational excellence by linking activities, roles, risks, applications integrated together to enhance governance, streamline operations, and improve overall process efficiency.
PIM is used to evaluate the interdependencies between processes and their potential effects on business value drivers to supports change management, minimize disruptions and ensures a holistic understanding of processes and helps organizations mitigate risks.
End-to-End (E2E) Processes are crucial for capability scoping at project initiation. They facilitate process documentation across business domains, units, and regions and support standardization by categorizing processes based on LOB and high-impact areas.
Key Differentiators
The LOM provides an exhaustive view of capability frameworks, process models enabling organizations to design efficient operating models and PH breaks down capabilities into granular levels, ensuring clarity and alignment across all organizational functions.
Process Flows provides a comprehensive, chronological depiction of business activities, connecting events, tasks, actors etc. to ensures clarity in understanding the dependencies. It is created using industry-standard modeling frameworks to ensure consistency.
Process Impact Matrix is an asset which is used to identify high-impact processes(goal oriented, Automated, AI etc.), enabling organizations to prioritize areas for improvement and transformation.
Accenture's E2E processes are designed to align with global macroeconomic, industry & client-specific goals to ensures that processes contribute directly to achieving strategic objectives by identifying inefficiencies to improve performance and reduce costs.
Technology Stack
BPMNEPC (modelling standards)
Client References
- US state agencies (transportation, environment, health and human services)
- National governments and public health systems in EMEA
- Public universities and community college systems
Reach & Contact
- Owner / Contact
- Pierto Pieretti, Bibek Kumar, Ansh Wason, Divya Balasa Shankar, Kanupriya Kanupriya, Mahesh Dayani, Prashant Jha, Purnima Panda, Smruthi Srinivasa, Susmita Das, Shreyas Nambiar, Navya Gupta
- Active Regions
- Global
- Pillar
- Workforce Transformation, Integrated Eligibility
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - BPM Assets for Public Services (Asset Details)
Enterprise Tech Blueprints
Enterprise Tech Blueprint for Public Services provides industry context, key challenges, tech trends, EA approach with L1–L3 capabilities, guiding principles & an ecosystem partner view for subsegments like Defense, Higher Education, Public Transport. The refreshed Public Services Enterprise Technology Blueprint asset, developed by Technology Strategy & Advisory, offer CITI (Public Transportation), Education (Higher Education), Public Safety, and Defence clients a comprehensive framework to navigate the complexities of the rapidly evolving technological landscape. By combining Accenture's enterprise architecture expertise with deep industry knowledge, this blueprint provides valuable insights into key trends such as digital transformation, data analytics, and the adoption of emerging technologies like AI, IoT, and cloud computing. This enables CITI, Education, Public Safety, and Defence clients to leverage technology to drive innovation, enhance operational efficiency, and improve service delivery, ultimately staying competitive in a rapidly changing environment.
Material Available
Value Proposition
Supports client conversations, demand generation, and sales through industry and technical insights. Enhances delivery quality via standardised frameworks and builds practitioner skills in enterprise architecture for technology transformation.
Key Benefits
Supports client conversation and helps in demand generation & sales by providing industry/function and technical insights highlighting technology trends impacting the clients and how enterprise architecture approach can support technology transformation
Enhances delivery quality and certainty through the use of standard frameworks developed and refined with latest research materials and from recent client engagements as practitioners gets a set of information at one place
Enhances sales & delivery team knowledge and support practitioners in building the skills in enterprise architecture which can help in technology transformation within industries and functions
Use-Case Library
Understanding Technology Trends and Their Impact- The Enterprise Technology Blueprint provides insights into key technology trends shaping the Industry. By understanding these trends, organizations can better prepare for future challenges and opportunities.
Designing a Future-Ready Architecture Framework- ETB outlines a refreshed architecture framework that supports advances in digital technologies and new business models & guides practitioners in designing target architectures.
Leveraging Ecosystem Partners for Innovation - It maps Accenture's ecosystem partners to industry capabilities, providing a strategic decision-making framework for selecting the right vendors and partners helps identify collaboration/innovation opportunities.
Key Differentiators
Enterprise technology blueprint covers EA strategy stage 0 helps to start conversations, uncover opportunities, Technology Trends supports sales & delivery, Architecture Framework helps EA strategy, transformation shaping, Ecosystem Overlay provides vendor details.
Architecture framework highlights the L1-L3 capabilities with definitions and list of software & vendors.
Ecosystem Overlay provides a strategic framework for identifying the right partners and vendors.
Technology Stack
Cloud-native reference architecturesEA frameworks (TOGAF, Zachman)
Client References
- National governments across APAC, EMEA and the Middle East
- US state governments
- Defence departments and international development agencies
Reach & Contact
- Owner / Contact
- Andrew Long, Amar K. Mehta, Devyani Anil Atkar, Prashant Jha, Shreyas Nambiar, Navya Gupta
- Active Regions
- Global
- Pillar
- Workforce Transformation
- Stage 0 / GTM Kit
- Yes
Source: Accenture Reinvention Console - Enterprise Technology Blueprint for Public Services (Asset Details)
Value Trees
Value trees document the relationship between the client’s strategic objectives, value drivers, value levers and key metrics through a hierarchical structure. Value trees are used to support business case development by identifying value drivers associated with a client's strategic objectives. The asset also helps in tracking overall value generated through Accenture initiatives by measuring performance of relevant KPIs against industry benchmarks / targets.Key Performance Indicators (KPIs) are types of Metrics which measure progress towards key business goals.
- Contains value drivers, value levers and KPIs consolidated and developed by SMEs aligned to Industry, Function and Services.
Material Available
Asset RoadmapDigitized Value Tree on DataHub (Defence)Value Tree – Public ServicesKPI sets across Border Services, Data & Technology, Defence, Global Cities & Infrastructure, Postal, Public Safety, Public Sector Leadership, PS Back Office (Finance, HR, Procurement), Revenue, Service Delivery, Social Services, Talent & OrgReinvention Console record ↗
Value Proposition
Breaks down broad objectives into sub-components for structured thinking; provides a visual representation that is easy to explain to stakeholders; links Accenture business capabilities to value drivers; and pinpoints which drivers to focus on by revealing gaps against benchmarks for sharper strategic decisions.
Key Benefits
Structured Thinking: Breaks down broad objectives into sub-components (e.g., Revenue → Volume × Price) and helps teams understand how individual elements contribute to the whole.
Simplifies Communication: Provides a visual representation that is easy to explain to stakeholders
Value trees and KPIs can be used to understand how various Accenture business capabilities influence value drivers and help achieve a client's strategic objective.
Value trees help pinpoint which drivers to focus on by revealing gaps against benchmarks, enabling sharper strategic decisions.
Use-Case Library
Business case development: Value trees and KPIs support business case development by identifying value drivers associated with a client's strategic objective.
Process optimization : KPIs and their benchmarks help in identifying the bottlenecks and support data driven decision making to streamline various processes.
Value tracking: Value trees and KPIs can help in tracking overall value generated through Accenture initiatives by measuring performance of relevant KPIs against industry benchmarks / targets.
Key Differentiators
Developed by Accenture SMEs and validated by ISLs
Mapped to L5/L4 business processes and aligned with Accenture solutions
Enhanced with benchmarks for key metrics
Technology Stack
Custom visualization toolsIntegration with benchmarking platforms
Reach & Contact
- Owner / Contact
- Dave Pugmire, Aditi Sharma, Prashant Jha, Shreyas Nambiar, Navya Gupta
- Active Regions
- Global
- Pillar
- Workforce Transformation, Social Services
- Stage 0 / GTM Kit
- No
Source: Accenture Reinvention Console - Value Tree and KPIs for Public Services (Asset Details)
AI, Data and Analytics
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Citizen Experience and UX Engagement
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Categorised here from the asset’s own content: Amazon Connect Adapter (Microsoft).
Service Delivery Transformation
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Integrated Command and Control Center
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Categorised here from the asset’s own content: Accenture Common Operating Platform (ACOP).
Cloud Modernization
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Categorised here from the asset’s own content: CSP Tracker, NavAI.
Defense Readiness
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Categorised here from the asset’s own content: SAP for Defense, Accenture Common Operating Platform (ACOP).
ERP Implementation
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Categorised here from the asset’s own content: SAP for Defense.
Grants and Licensing Management
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